Angela Baker
Cordova,Tennessee
Summary
Highly organized General Clerk with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and Rollcall, Spillman, and Oracle-EBS software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.
Overview
13
13
years of professional experience
Work History
General Offc. Clerk II/ Tuition Reimbursement Spec
City Of Memphis Police Department
Memphis, TN
02.2016 - 06.2018
- Worked in close collaboration with department heads for the Memphis Police Dept.; including, but not limited to M.P.D. Police Chiefs, Police Directors, and the Memphis City Mayor.
- Generated weekly reports from submitted emails and phone requests to disseminate throughout the Memphis City Police Department and specified departments in Memphis City Hall.
- Delivered clerical support by handling a range of routine and special requirements.
- Provided application assistance to M.P.D. employees navigating the Memphis City Tuition Reimbursement Program.
- In addition to my regular duties, I worked out of rank as an Incentive Pay Specialist. My duties entailed calculating and submitting incentive pay, promotional bonus pay, and shift differential pay increase/decrease requests for eligible M.P.D. employees to the City Hall payroll department.
Daycare Owner/Operator
Independent Contractor For State Of Tennessee
Memphis, TN
10.2004 - 06.2012
- Maintained accurate record keeping, accounting of tuition, and operating reports on a daily basis.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Modernized instructional plans and educational approaches to enhance student learning.
- Stayed current on codes and guidelines to maintain compliant program operations in Tennessee which required close collaboration with local, state, and federal agencies.
- Hired, trained, and mentored well-qualified job applicants for teaching and support staff roles to boost program success.
- Implemented daycare policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
- Attended monthly professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Maximized occupancy of building to achieve return on investment.
- Developed budget for center and established controls to adhere to budget.
Substitute Teacher
Shelby County Public Schools
Memphis, TN
10.2002 - 08.2005
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Education
No Degree - Business Administration
Bethel University
Mckenzie, TNHigh School Diploma -
William Howard Taft High School
Chicago, IL06.1989
Skills
- Data Entry
- Flexible and Adaptable
- Record Sorting and Filing
- Multitasking and Prioritization
- Self-Motivated
- Editing and Proofreading
- Creative Thinking
- Verbal and Written Communication
- Problem Solving
- Microsoft Office
- Reliable and Punctual
- Records Management Software
- Proficient in Rollcall, Spillman, and Oracle-EBS Computer Applications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Offc. Clerk II/ Tuition Reimbursement Spec
City Of Memphis Police Department
02.2016 - 06.2018
Daycare Owner/Operator
Independent Contractor For State Of Tennessee
10.2004 - 06.2012
Substitute Teacher
Shelby County Public Schools
10.2002 - 08.2005
No Degree - Business Administration
Bethel University
High School Diploma -
William Howard Taft High School
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