ANGELA ANTONELLA CAPIZZI
Matawan
Summary
Retail leader with 10+ years of experience driving results across high-volume grocery, lifestyle, fashion, and specialty retail. Proven record of improving sales, strengthening labor efficiency, reducing shrink, and developing top-performing teams. Known for stabilizing complex operations, launching new stores, and leading 150+ employees while consistently exceeding KPIs, payroll targets, and operational standards.
Overview
5
5
years of professional experience
2002
2002
years of post-secondary education
Work History
General Manager
Anja
Highland Park
01.2023 - 01.2024
- Launched and stabilized a new specialty retail operation by building staffing plans, training programs, scheduling systems, and compliance routines from the ground up.
- Exceeded opening month goals by 37% and continued exceeding sales plan by an average 40% month-over-month (Q1-Q3).
- Maintained payroll accuracy by identifying and correcting POS/payroll calculation errors that prevented overtime leakage.
- Improved shrink control and cash handling by implementing new SOPs and auditing front/back-of-house routines.
- Directed FOH, BOH, Inventory, Buying, and Security teams to ensure consistent execution and a seamless customer experience.
Associate Store Team Leader
Whole Foods Market
Middletown
01.2022 - 01.2023
- Led daily operations for a $1M+ weekly volume store across 13 departments and 150+ team members.
- Maintained shrink and controllable expenses within 1-2% of target by auditing processes, improving receiving accuracy, and enforcing stock-handling standards.
- Kept labor within payroll dollars through accurate forecasting, schedule alignment, and reducing schedule variance by an estimated 3-5% weekly.
- Increased team performance by implementing structured coaching, opening/closing routines, and department walks that strengthened accountability.
- Improved operational compliance across labor, safety, and store standards.
- Northeast All-Star Award winner for excellence in shrink, labor, compliance, and operational execution.
Store Manager
Casper
Edison
01.2019 - 01.2022
- Elevated the store from Tier 3 to Tier 2 through team development, KPI ownership, and consistent execution.
- Exceeded quarterly sales goals by 10-15%, including achieving $390K in Q2 vs. $336K goal through conversion coaching and AOV/UPT growth strategies.
- Maintained labor compliance within 3-5% of budget by scheduling to trend and adjusting mid-week to protect payroll dollars.
- Improved inventory accuracy and shrink performance through disciplined stock routines and loss-prevention controls.
- Developed a highly effective sales team through coaching, role-play training, and performance feedback that increased conversion consistency.
Education
John F Kennedy
Iselin, NJSome College (No Degree) - Project Management
Middlesex County College
Edison, NJSkills
- Store Operations
- Multi-Department Leadership
- Sales Growth
- Labor Planning
- Payroll Compliance
- Shrink & Loss Prevention
- Inventory Accuracy
- Customer Experience
- Scheduling Optimization
- Hiring
- Onboarding & Training
- SOP Implementation
- Coaching & Team Development
- P&L Support
- Performance Improvement
- Opening & Stabilizing Stores
- Salesforce
- Kronos
- ADP
- Workday
- Excel
- Shopify
- Square
- POS Systems
- Inventory & Loss-Prevention Tools
- Slack
- Asana
- HRIS Platforms
Websites
Awards
Northeast All-Star Award, Whole Foods Market, Recognized for operational excellence, labor control, shrink reduction, and compliance leadership
Preferred Name
Antonella
Timeline
General Manager
Anja
01.2023 - 01.2024
Associate Store Team Leader
Whole Foods Market
01.2022 - 01.2023
Store Manager
Casper
01.2019 - 01.2022
John F Kennedy
Some College (No Degree) - Project Management
Middlesex County College