ANGELA BREEDING
Shreveport,LA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Ballys Hotel And Casino
SHREVEPORT, United States
05.2021 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled over 329 rooms daily
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Answered customer telephone calls promptly and appropriately handled needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Remote Customer Service Agent
Dicks Sporting Goods
Shreveport, LA
04.2020 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Met customer call guidelines for service levels, handle time and productivity.
- Recorded actions taken, issues resolved to effectively manage customer accounts.
- Averaged over 100 inbound calls placing orders, cancelling orders, emailing return labels
Guard Shack Attendant
Performance Proppants
Benton , LA
06.2019 - 06.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Processed minimum of 145 FracSand truck daily
- Established proficient counting system for daily sand pickups and deliveries
Table Games Dealer
Diamond Jacks Casino & Resort
Bossier City, LA
11.2014 - 06.2019
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Trained new dealers in rules and operation of different games.
- Voted Most Improved Dealer in 2016
Intake Coordinator
Guardian Home Care
Marietta, GA
11.2012 - 10.2014
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Process 75-100 referrals with MetroFax and assigned insurance and doctors order sending to responsible branch
- Collaborated with 7 departments to achieve program advancement
Education
No Degree - Business Administration And Management
Chattahoochee Technical College
Marietta, GA03.2011
Skills
- Decision Making
- Self-Starter
- Attention to Detail
- Multitasking and Prioritization
- Data Entry Speclist
- 10 Key Data Entry
- Problem-solving skills
- Complaint management
- Active Listening
- Strong Math Skills
Timeline
Front Desk Supervisor
Ballys Hotel And Casino
05.2021 - Current
Remote Customer Service Agent
Dicks Sporting Goods
04.2020 - Current
Guard Shack Attendant
Performance Proppants
06.2019 - 06.2020
Table Games Dealer
Diamond Jacks Casino & Resort
11.2014 - 06.2019
Intake Coordinator
Guardian Home Care
11.2012 - 10.2014
No Degree - Business Administration And Management
Chattahoochee Technical College