Angela Baiata
Red Lion,PA
Summary
I am an articulate leader with exceptional ability to identify and anticipate a client's or team member's needs. I have strong performance and operational skills. I am truly customer obsessed. I am driven by results and have true grit. I have a proven track record for leading a winning team
Overview
15
15
years of professional experience
Work History
Store Market Manager
LensCrafters
Lancaster, PA
01.2022 - Current
- Reviewed daily sales reports and analyzed store performance to identify opportunities for improvement.
- Developed strategies to increase customer loyalty and retention through promotional offers, discounts, and rewards programs.
- Recruited, trained, coached, and managed a team of retail associates in providing exceptional customer service.
- Implemented new policies and procedures to enhance operational excellence throughout the store.
- Oversaw the development of marketing campaigns designed to promote brand recognition and attract new customers.
- Resolved customer complaints professionally in accordance with company policy guidelines.
- Maintained balanced score card for 2023 +5.3% to comp sales, +1.2% customer growth to comp, +4% growth in average customer value to comp, +6.46% epp to comp
Store Manager
Jos. A. Bank
York, PA
05.2016 - 01.2022
- Drove store sales to achieve positive comps and received store of the year 2 out of the 3 years of managing
- Boosted sales by 11% by effectively cultivating customer rapport and delivering superior customer service
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Trained and developed my MIT into a store mangers position
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Created work schedules according to sales volume and number of employees
- Awarded Top store 2 out of my 3 full years of leading the team.
Assistant Store Manager
David's Bridal
Jacksonville, FL
11.2010 - 04.2016
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Assistant Store Manager
David's Bridal
York, PA
11.2008 - 11.2010
- Assisted the Store Manager in meeting standards for customer service and quality
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Supervised and evaluated staff of 25 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Bachelor of Science - Business Administration
Independence University
10.2018
Skills
- Team leadership and coaching
- Maximizing profitability
- Customer Service Excellence
- Operational excellence
- Training and mentoring
- KPI Tracking
Awards
- Tailored to Win and Top Store- The Double, Double 2017
- Top Store 2019
- Store of Excellence 2009
Timeline
Store Market Manager
LensCrafters
01.2022 - Current
Store Manager
Jos. A. Bank
05.2016 - 01.2022
Assistant Store Manager
David's Bridal
11.2010 - 04.2016
Assistant Store Manager
David's Bridal
11.2008 - 11.2010
Bachelor of Science - Business Administration
Independence University