JOSEPH L. McDERMED
LensCrafters
Covina,CA
1
Language
34
years of professional experience
Assistant Manager driving store performance through daily sales goals, KPI reviews, and team coaching. Leads merchandise flow, customer service, and insurance benefit education to support sales, average ticket, and units in an optical retail setting. Partners with the managing doctor and store leadership to improve community outreach and team development.
Work History
Store Market Manager
8 Years 10 Months- Ensure that daily business is started off properly. By setting goals for the store and individual team members (i.e. Sales, Average Ticket & Units)
- Communicate daily performance to RM, with closing email. Identifying both successes & opportunities in KPIs. Also what behaviors lead to our wins.
- Identifies ways to better service the community. By partnering with Managing Doctor & SMM. Also by reviewing PY Exams to both set goals & creating any outreach log.
- Coordinating merchandise flow from receiving & merchandising to the sales floor.
- Deliver excellent customer service by having a clear understanding of current promotions and how to maximize insurance benefits.
- Assist Store Manger with training & mentoring of all team members
Interim Store Manager
3 Years- Managed the liquidation of a store. Acted as a liaison for Pier 1 with team members, property management, customers, and monitored all distribution center inventory.
- Actively and consistently promotes all Pier 1 programs in order to ensure team is inspired to do the same (i.e. P1RCC incentives and exPIERence selling).
- Impact customer service by making necessary decisions to resolve customer concerns.
- Supervise the receiving, check-in, pricing and processing of merchandise for the truck onto the sales floor (notes damages and over/short quantities).
- Insure the popper placement of product using Event Guide and Event Planner.
- Reacted accordingly to Sell Through needs.
- Maintained cleanliness, presentation and maintenance of all elements visible to customers to help keep focus on the WOW presentation of the store.
- Assemble and repair as needed to avoid and control the amount of damaged inventory.
- Transmit and monitor payroll timely and accurately.
- Review all applications for employment weekly so that we are always actively building our Bench of Talent.
- Partner with Sales Lead Team to ensure the development of associates.
Optical Manager
4 Years- Drove profitable store sales by fostering a customer focused retail selling culture.
- Accountable for the recruitment, training, development, motivation and retention of high performing associates.
- Developed professional business relationships with Doctor and Host Store Manager.
- Maximize Managed Vision Care relationships.
- Timely implemented of approved marketing programs.
- Monitored and insured that payroll is properly handled.
- Delivered and promote a retail sales environment that maximizes One-On-One customer interaction.
Customer Satisfaction Manager/Regional Make A Wish Leader
12 Years- Ensured that every single customer enjoys a fun, fast, and friendly Customer service experience in order to create a “customer for life”!
- Coached, developed, mentored, and recruited qualified candidates.
- Properly staffed stores by looking for individuals to help drive the business by Creating Sales and Achieving success in our TEAM environment. Knowing that “Together Each Achieves More.”
- Scheduled proper shifts according to the needs of business maintaining target labor costs.
- Accountable for all cash & media management, conducting audits as necessary.
- Executed all sales promotions effectively and efficiently.
- Performed all basic POS duties, including opening and closing procedures.
- Maintained the visual presence and organization of the store that it will be an easy and fun environment to shop.
- Analyzed daily business in order to manage a profitable operation by controlling expenses, maintaining acceptable cost percentages and inventory levels according to Company standards.
- Organized and stocked inventory and when necessary and will assist in the distribution of product shipments.
- Coordinated events with the Make A Wish Foundation and the stores in the Region. Also with each mall marketing department.
- Insured that payroll was completed properly weekly.
Sales floor Team leader/Recovery Team leader
5 Years- Uphold the quality and productivity of every aspect of a Target store.
- Directed all merchandising, operational and team relations functions.
- Worked to attain maximum profits, sales, return on investment, market share, guest goodwill and team member satisfaction.
- Provided an outstanding retail experience for all our guests
- Kept your store moving, focusing your efforts on a specific area of store operations—Guest Service, Human Resources, Logistics, Sales Floor or Merchandising Perishables—to maintain the overall success of your location.
- Provided guidance to Team Leaders to find innovative ways to improve performance and motivate your team.
- Ensured our guests get the top-notch shopping experience they expect every time.
- Provided an outstanding retail experience for all our guests.
Education
Coursework includes: general education, accounting, photography
Skills
Bilingual (English/Spanish)
Computer literate
10 key
Customer service
Team coaching
Store operations
Merchandise flow
Visual merchandising
Inventory control
Performance management
Languages
English
Timeline
Store Market Manager
LensCrafters
10.2017 - CurrentRead More
Interim Store Manager
Pier 1 Imports
01.2014 - 01.2017Read More
Optical Manager
Sears Optical
01.2010 - 01.2014Read More
Customer Satisfaction Manager/Regional Make A Wish Leader
Things Remembered
01.1998 - 01.2010Read More
Sales floor Team leader/Recovery Team leader
Target
01.1993 - 01.1998Read More
Barstow Community College
Read More