Angela D Foster
CHICAGO,IL
Summary
Dynamic Case Manager with extensive experience at A Safe Haven Foundation, skilled in client assessment and crisis intervention. Proven ability to develop effective care plans and enhance client autonomy. Adept in utilizing Yardi software and fostering strong communication, resulting in improved client satisfaction and successful housing placements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rapi Re-Housing Case Manager
A Safe Haven Foundation
Chicago, Illinois
09.2025 - Current
- Developed individualized care plans for clients based on assessments and needs.
- Monitored client progress and adjusted care plans as necessary to ensure effectiveness.
- Educated clients about available community resources and assistance programs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained accurate case records and documentation according to agency guidelines.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Case Manager II-GBV/Rapid Re-Housing Program
Ambassador for Children and Families
Chicago, Illinois
03.2024 - 08.2025
- Conducted comprehensive assessments to identify client needs and strengths.
- Documented case notes and progress updates accurately in electronic systems.
- Provided crisis intervention and conflict resolution for clients in distress.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Conducted home visits to assess the safety of living environments for clients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Housing Specialist
GB Consulting
Chicago, Illinois
02.2024 - 03.2025
- Maintained accurate records and documented client data in company databases.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Created and Uploaded Documents and also create case notes to to several required systems such as Yardi and SharePoint
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Responsible for determining a walk-in customer’s specific service needs upon entry to the office and routing the customer appropriately and efficiently
- Provides assistance and guidance upon request to Participants and Owners on the web portals, websites and other computer programs that provide direct service to Housing Choice Voucher clients
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Assisted clients in completing housing applications and securing necessary documentation.
Customer Service Representative
GB Consulting Group
Chicago, Illinois
11.2023 - 02.2024
- Understand and Respond To Emails received for Chicago Housing Authority from Landlords and Tenants as well as answer non program related questions or direct them to the appropriate party
- Created and Uploaded Documents and also create case notes to to several required systems such as Yardi and SharePoint
- Performed quality assurance checks on emails before they were sent out.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
General Manager of Operations
Spirits Beverage Depot
Chicago, Illinois
01.2017 - 01.2024
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Some College (No Degree) -
Southern Illinois University Carbondale
Carbondale, ILSkills
- Customer Service
- Multitasking and Organization
- Verbal and Written Communication
- Case Documentation
- IBIS/Citrix Software
- SAP/Calabrio/Davinci Software
- SharePoint/ SalesForce Usage
- Conflict resolution
- Section 8 administration
- Client assessment
- Housing applications
- Rent calculation
- Yardi software
- Affordable Housing Knowledge
- Housing quality standards
- Case management
- Crisis intervention
- Eligibility assessment
Education and Training
other
Certification
- 40 Hour Domestic Violence Training
Timeline
Rapi Re-Housing Case Manager
A Safe Haven Foundation
09.2025 - Current
Case Manager II-GBV/Rapid Re-Housing Program
Ambassador for Children and Families
03.2024 - 08.2025
Housing Specialist
GB Consulting
02.2024 - 03.2025
Customer Service Representative
GB Consulting Group
11.2023 - 02.2024
General Manager of Operations
Spirits Beverage Depot
01.2017 - 01.2024
Some College (No Degree) -
Southern Illinois University Carbondale