ANGELA E.S. WRIGHT

Program Success Manager & Career Coach, 9/2020 - 9/2021

• Set overall strategy for metric-driven project goals, that team achieved, through weekly team meeting facilitation; data progress discussions; and regular cross-functional communication.
• Analyzed data weekly to understand trends, outcomes, service satisfaction and areas for improvement; reviewed data points for tracking metric progress to OKR goals in CRM systems Salesforce and Tableau; and made data-informed decisions for team supervision and leadership input, feedback.
• Managed two teams by coaching, guiding, and mentoring them to optimize performance that resulted in multiple promotions after only 6 months of supervision.
• Led direction of teams by planning collective goals, completing annual reviews, conducting weekly group check-ins and 1-1 meetings to discuss outcomes, delegating tasks, and providing 2-way feedback loops using SBI and CSAW models.
• Project managed over 150 operational processes and special initiatives that ensured excellent service delivery.
• Collaborated cross-functionally with stakeholders as trusted thought partner, often using ADKAR model to implement change management.

• Advised 100s of diversity candidates about public service job search strategy, collateral drafting, and applicant tracking system usage.
• Collaborated across business functions in decision-making and discourse about racial work equity strategies that progress a productive city workforce.

Recruitment Sourcer | So Others Might Eat, Washington, DC | 10/2019 – 3/2020

Human Resources Coordinator | LIFT Inc., Washington, DC | 9/2018 – 12/2018

Recruiting Coordinator | Boeing, Charleston, SC | 3/2019 – 9/2019

• Researched job market trends, consulted senior staff, and collaborated with them about talent pipeline growth.
• Resolved conflict and dissolved confusion among hiring managers about human resources hiring policies, union agreements, and job offer contingencies.
• Met and exceeded hiring metric goals for IT and other technical roles by sourcing 100s of prospects for 30+ job openings at one time; evaluating average of 250+ resumes per search inclusive of qualification assessments; and conducting 100s of phone screens and interviews that were selected down to top 10 candidates for hiring managers' review and selection.

• Recruited over 100 supervisors by sourcing, screening and selecting licensed finalists for faculty approval
• Placed and retained over 120 candidates in long-term internships by resolving Intern-Manager conflicts, advising them, screening qualifications and coordinating high volume of interview appointments, background checks
• Tracked, recorded high volume of data in Salesforce to efficiently manage 100s of employer accounts
• Established 75 new placement partners with secured contractual agreements as 100% confirmed before deadline by marketing & selling internship program to 300+ employers weekly & managing weekly follow-ups.

• Planned, implemented, coordinated, and tracked data for over 200 program projects and events, managing conflicts as they arose, that maintained partner engagement, company reputation, and business growth.
• Marketed program services through delivery of almost 100 presentations resulting in new 20+ partnerships, 100s of prospect referrals, and expansion of 12+ additional training sites in connection with government and private sectors.
• Placed and orientated 85% of student candidates into 40+ vacant classes at 100% capacity by recruiting over 400+ prospects through sourcing, screening and selection.