Angela J Moreno Franco
Ocean City,MD
Summary
Results-driven professional with expertise in operations management, team leadership, and process improvement. Proven ability to enhance efficiency and service consistency in diverse environments.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Hampton Inn & Suites
West Ocean City, MD
10.2025 - Current
- Manage daily operations for an 83-room property, coordinating workflows across multiple departments to enhance efficiency, quality, and compliance with company standards.
- Supervise and support a team of 25 employees, providing training and coaching to improve operational performance.
- Identify operational challenges and implement process improvements to enhance productivity and service consistency.
- Maintain inventory controls, purchasing processes, and operational documentation.
- Analyze quality performance results and develop corrective actions to improve compliance and optimize operational outcomes.
Caregiver
FELLO, INC.
Berlin, MD
01.2024 - Current
- Provide daily personal care support aligned with individualized care plans and safety procedures, ensuring client-specific needs are met.
- Administer G-tube feedings according to established care instructions and safety protocols to support client health and nutrition.
- Report changes in client condition, needs, or behavior to parents, supporting continuity of care.
Housekeeping Manager
Hampton Inn & Suites
West Ocean City, MD
04.2024 - 10.2025
- Directed housekeeping operations for 83 guest rooms and public areas, achieving high quality standards and enhancing guest readiness.
- Conducted routine quality inspections and implemented corrective actions, contributing to outstanding cleanliness scores during Hilton Quality Assurance (QA) inspections.
- Supervised, trained, and scheduled a team of up to 16 employees, optimizing workflows and supporting team performance.
- Managed inventory and streamlined supply ordering processes to ensure operational continuity and support cost control.
Biomedical Engineering Intern
Hospital H+
Querétaro, Mexico
08.2021 - 12.2021
- Conducted daily inspections, functional testing, and preventive maintenance on medical equipment using established checklists, ensuring safety, reliability, and operational readiness across hospital departments.
Education
Bachelor of Science - Biomedical Engineering
Universidad Del Valle De Mexico (UVM)
Querétaro, México12-2021
Skills
- Operations Management
- Operational Coordination
- Process Improvement
- Quality assurance
- Inventory Management
- Operational Reporting
- Cross-Functional Collaboration
- Team leadership
- Problem Solving
- Microsoft Office
- Bilingual English/Spanish
Timeline
Assistant General Manager
Hampton Inn & Suites
10.2025 - Current
Housekeeping Manager
Hampton Inn & Suites
04.2024 - 10.2025
Caregiver
FELLO, INC.
01.2024 - Current
Biomedical Engineering Intern
Hospital H+
08.2021 - 12.2021
Bachelor of Science - Biomedical Engineering
Universidad Del Valle De Mexico (UVM)