ANGELA LISBETH MONTANEZ CHAPARRO
Palm Bay,FL
Summary
Detail-oriented Bilingual Professional (English/Spanish) experienced in administrative operations, customer service, and healthcare support. Certified Home Health Aide (HHA) with active BLS certification and cleared Level 2 background check. Skilled in multitasking, managing transactions, and resolving client inquiries. Ready to apply office administration and medical readiness skills as a Medical Receptionist/Scheduler.
Overview
2
2
Languages
1
1
Certification
26
26
years of professional experience
Work History
Home Health Aide
All Ways Caring HomeCare
MELBOURNE
08.2026 - Current
- Monitored vital signs and reported changes to healthcare professionals.
- Administered prescribed medications as directed by medical staff.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary to preserve dignity.
- Developed positive relationships with clients, promoting emotional well-being.
- Maintained cleanliness and organization of client environments to enhance safety.
- Documented care provided in compliance with agency policies and procedures.
Pro Sales Associate
The Home Depot
Malabar, FL
02.2025 - 07.2026
- Demonstrated product features and benefits to drive sales effectiveness.
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization.
- Collaborated with team members to optimize store layout for customer flow.
- Processed transactions accurately, maintaining cash handling procedures.
- Boosted overall sales performance by setting ambitious goals for self and team members.
- Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
- Developed new client relationships through effective networking and outreach efforts, resulting in higher lead generation.
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Cashier
The Home Depot
Jensen Beach, FL
02.2024 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained accurate cash drawer and balanced registers at shift end.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with product inquiries and locating items in-store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to ensure smooth store operations.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided exceptional customer service to enhance shopping experience.
Sales Associate
The Home Depot
Stuart, FL
10.2022 - 08.2023
- Assisted customers with product selection and provided recommendations based on needs
- Collaborated with team members to achieve sales goals and improve store performance
- Processed transactions accurately and efficiently using point-of-sale systems
- Maintained organized merchandise displays to enhance customer shopping experience
- Resolved customer inquiries and complaints promptly to ensure satisfaction
- Implemented promotional displays to drive sales of seasonal products
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Front End Cashier
Walmart
Port Saint Lucie, FL
01.2021 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained accurate cash drawer and balanced registers at the end of shifts.
- Trained new cashiers on register operations and customer service protocols.
- Implemented strategies to improve checkout speed, reducing wait times for customers.
- Collaborated with team members to ensure smooth operation during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Processed credit card, EBT, and gift certificate payments with an electronic computer system.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Implemented system for organizing shopping carts and baskets, improving front-end appearance and functionality.
- Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
Administrative Assistant
COLOMBIAN AIR FORCE
Bogota, Colombia
07.2000 - 01.2019
- Managed scheduling and coordination of meetings and events for senior leadership.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Streamlined office procedures to improve workflow and reduce processing times.
- Assisted in preparation of official correspondence, ensuring accuracy and compliance with standards.
- Implemented inventory tracking system for office supplies, reducing waste and costs.
- Conducted regular audits of administrative processes to identify areas for improvement and compliance gaps.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed scheduling for the executive team, balancing complex calendars to ensure optimal use of time.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Established administrative work procedures to track staff daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Clearinghouse Background Screening Result - Active
AHCA Level 2 Background Screening Cleared (Fingerprints)
AGENCY FOR HEALTH CARE ADMINISTRATION07-2031
Basic Life Support - CPR AND AED
CPR Solutions
Surprise, AZ07-2026
Certified Nursing Assistant - Health And Wellness
Hollywood Career Institute
Hollywood, FL10-2023
Home Health Aide - Health And Wellness
Hollywood Career Institute
Hollywood, FL10-2023
Associate of Science Occupational Health - Occupational Health And Industrial Hygiene
National Learning Services
Bogota, Colombia05-2014
Skills
- Languages: Fluent in English and Spanish (Bilingual) Administrative: Front Desk Operations, Appointment Scheduling Customer Service: High-Volume Client Relations, Cash Handling Systems & Regulations: Data Entry, HIPAA Compliance, EMR Readiness Clinical Support: Basic Life Support (BLS), Care Documentation Office Tasks: Multi-line Phone Systems, Digital & Physical Filing, Patient Care
Certification
- HHA - Home Health Aide
- CNA - Certified Nurse Assistant
- Technology Occupational Health, SENA - 2012-2014
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Home Health Aide
All Ways Caring HomeCare
08.2026 - Current
Pro Sales Associate
The Home Depot
02.2025 - 07.2026
Cashier
The Home Depot
02.2024 - 06.2025
Sales Associate
The Home Depot
10.2022 - 08.2023
Front End Cashier
Walmart
01.2021 - 07.2022
Administrative Assistant
COLOMBIAN AIR FORCE
07.2000 - 01.2019
Clearinghouse Background Screening Result - Active
AHCA Level 2 Background Screening Cleared (Fingerprints)
Basic Life Support - CPR AND AED
CPR Solutions
Certified Nursing Assistant - Health And Wellness
Hollywood Career Institute
Home Health Aide - Health And Wellness
Hollywood Career Institute
Associate of Science Occupational Health - Occupational Health And Industrial Hygiene
National Learning Services