ANGELA M. DEMARCO
West Warwick,RI
Summary
Banking professional with expertise in operational excellence and customer satisfaction. Managed daily reconciliations and optimized processes to enhance workflow efficiency while ensuring compliance with banking regulations.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Deposit Operations Representative
Shoreham Bank
Warwick, Rhode Island
06.2023 - Current
- Managed daily reconciliation of deposit accounts to ensure accuracy in balances.
- Processed incoming wires, ACH transactions, check deposits, and other deposit products.
- Reviewed documentation to ensure compliance with banking regulations, mitigating potential risks.
- Monitored transaction reports to identify and resolve discrepancies promptly.
- Coordinated with departments to streamline transaction processing, enhancing overall workflow efficiency.
- Implemented process improvements to enhance departmental operational efficiency.
- Provided training and guidance to junior staff on deposit operations tasks.
- Prepared monthly reports on cash management activities, highlighting performance metrics for management review.
Branch Representative
Home Loan Investment Bank, FSB
Warwick, USA
03.2020 - 06.2023
- Processed various transactions, including term deposits and automated teller transactions.
- Handled checks and cash for deposits, ensuring accuracy of amounts and deposit slips.
- Entered customer transactions into computer systems to generate precise receipts.
- Counted currency, coins, and checks manually or with machines for deposit preparation.
- Identified and resolved discrepancies in debits and credits to maintain account accuracy.
- Ordered cash supplies to ensure availability for daily operations.
- Facilitated special services such as ordering bank cards and checks for customers.
Senior Teller
Ocean State Credit Union
Coventry, USA
11.2012 - 11.2019
- Cashed checks by verifying signatures, matching written and numerical amounts, and confirming account balances.
- Calculated daily cash transactions and balanced drawers at shift end using computers or calculators.
- Entered customer transactions into systems to ensure accurate record-keeping and receipt issuance.
- Executed various financial transactions including term deposits and automated teller operations.
- Counted and prepared currency, coins, and checks for bank deposits or shipments to Federal Reserve Bank.
- Streamlined customer service processes for ordering bank cards and checks effectively.
- Addressed account discrepancies to enhance customer satisfaction promptly.
Workers Compensation Adjuster
FirstComp Insurance
Warwick, USA
01.2006 - 06.2011
- Conducted thorough examinations of claims, investigating questionable cases for compliance with payment authorization.
- Collaborated with legal counsel on claims necessitating litigation.
- Corresponded with claimants, witnesses, police, and physicians to evaluate claim status for settlement or denial.
- Maintained organized claim files, including records of settled claims and inventories of cases needing analysis.
- Interacted with claimants, doctors, medical specialists, or employers to gather additional information.
- Processed claims accurately within established authority limits.
Customer Service Teller
Centerville Savings Bank
West Warwick, USA
09.2001 - 01.2006
- Processed new checking, savings, and money market accounts to support customer needs and account growth.
- Received checks and cash for deposit, verifying amounts and ensuring accuracy of deposits.
- Resolved discrepancies in customer accounts to maintain precise financial records and foster trust.
- Obtained and processed information necessary for services like account openings and savings plans.
- Counted cash and verified daily inventories to uphold accuracy in branch financial operations.
- Reviewed transaction records to identify errors in mismatched debits and credits.
Education
Travel & Conference Planning -
Katharine Gibbs Technology School
Providence, RI09-1995
High School Diploma -
West Warwick High
West Warwick, RI06-1988
Skills
- Transaction processing
- Data reconciliation
- Regulatory compliance
- Customer service excellence
- Problem resolution
- Management expertise
- Leadership and teamwork
- Strong work ethic
Certification
Notary Public, State of Rhode Island
Timeline
Deposit Operations Representative
Shoreham Bank
06.2023 - Current
Branch Representative
Home Loan Investment Bank, FSB
03.2020 - 06.2023
Senior Teller
Ocean State Credit Union
11.2012 - 11.2019
Workers Compensation Adjuster
FirstComp Insurance
01.2006 - 06.2011
Customer Service Teller
Centerville Savings Bank
09.2001 - 01.2006
Travel & Conference Planning -
Katharine Gibbs Technology School
High School Diploma -
West Warwick High