Deanna Burns
Yakima,WA
Summary
Highly motivated individual with a customer-focused approach and a passion for delivering exceptional customer service. Known for excellent communication, teamwork abilities, cash handling and balancing. Committed to achieving company goals and providing outstanding customer service.
Overview
17
17
years of professional experience
Work History
Deposit Operations Clerk
Yakima Federal Savings & Loan
Yakima, WA
10.2016 - Current
- Ensured accuracy of account information by reviewing customer data, as well as processing documents for new account holders.
- Updated database information related to new customers' accounts setup process.
- Adhered to regulatory requirements and maintained customer confidentiality.
- Documented, reported and followed up on discrepancies.
- Worked closely with staff from all branches to resolve deposit operations issues.
- Successfully addressed and resolved issues with declined ACH payments and returned checks.
- Handled all debit card issues such as PIN reorders, new card requests, lock outs and disputes efficiently.
- Monitored and resolved ATM disputes effectively.
- Managed all incoming, outgoing, and returned mail.
Education
High School Diploma -
Davis High School
Yakima, WA06-1991
Skills
- Accuracy and Precision
- Cash handling experience
- General ledger maintenance
- Transaction Processing
- Compliance with security requirements
- ATM transaction disputes
- Check processing
- Exceptional attention to detail
- Handling discrepancies
- Debit card dispute claims resolution
- Effective communication abilities
- Great knowledge of Excel and Word
Affiliations
- Outdoor activities including, camping, fishing and sledding.
- Watching Seinfeld
Certification
- Licensed to drive a trolley, boat, car and motorcycle
Timeline
Deposit Operations Clerk
Yakima Federal Savings & Loan
10.2016 - Current
- Licensed to drive a trolley, boat, car and motorcycle
High School Diploma -
Davis High School
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