Deandra Tillson
Oklahoma City
Summary
Motivated and service-driven professional seeking a dynamic opportunity to further utilize and expand my skills in customer service, deposit operations, and team collaboration. Eager to contribute to the continued success of the bank while growing within a supportive and challenging environment.
Overview
8
8
years of professional experience
Work History
Deposit Operations Clerk
Bancfirst Corp Ok
Edmond
12.2025 - Current
- Maintained comprehensive records of deposit activities, ensuring data integrity for accurate reporting.
- Monitored compliance with banking regulations, minimizing risk exposure.
- Utilized banking software for efficient transaction processing and reporting.
- Prepared daily reports on deposit activity, reconciling discrepancies to uphold operational accuracy.
- Prepared daily reports on deposit activity, promptly reconciling discrepancies.
- Reviewed customer data for accuracy, upholding account reliability.
- Investigated irregularities in deposit operations, identifying potential issues to mitigate risks.
- Facilitated secure processing of incoming wire transfers, ACH payments, and electronic payments for client transactions.
Universal Banker
Bancfirst Corp Ok
Edmond
09.2022 - 12.2025
- Opened and serviced consumer and business accounts with precision and diligence.
- Processed deposits, withdrawals, and loan payments efficiently.
- Resolved disputes and facilitated account reconciliation to enhance customer satisfaction.
- Assisted customers in balancing accounts and maintaining precise financial records.
- Addressed customer inquiries to ensure efficient transaction processing and enhance service quality.
- Cultivated relationships with customers and team members to foster collaboration and trust.
- Maintained a focus on accuracy in all financial operations.
- Facilitated notary public services, ensuring legal document authenticity for bank customers.
Customer Service Representative
First Bank of Southeast Alaska
Ketchikan
08.2021 - 08.2022
- Delivered exceptional customer service by promptly resolving inquiries and issues.
- Resolved balance inquiries and provided account assistance to enhance client satisfaction.
- Handled deposits, withdrawals, and loan payments efficiently.
- Facilitated domestic and international wire transfers to ensure timely transactions.
- Maintained cash drawer accuracy and supported branch vault operations to ensure secure transactions.
- Ensured compliance with bank policies while creating a welcoming environment for positive customer interactions.
- Remained calm under pressure, effectively diffusing tense situations.
Teller
Wells Fargo
Ketchikan
09.2018 - 08.2021
- Provided exceptional customer service, resolving account inquiries and enhancing customer experience
- Processed deposits, withdrawals, and safe deposit box transactions
- Assisted customers with lost or stolen debit cards and address updates
- Addressed customer complaints effectively, contributing to increased customer satisfaction
- Coordinated night drop deposits with account maintenance requests to streamline operations
Education
High School -
McCutcheon High School
Lafayette, IN05-2011
Skills
- Deposit transaction processing
- Compliance monitoring
- Risk management
- Account reconciliation
- Detail orientation
- Time management
- Verbal and written communication
- Active listening
- Collaboration
- Analytical skills
- Relationship management
Timeline
Deposit Operations Clerk
Bancfirst Corp Ok
12.2025 - Current
Universal Banker
Bancfirst Corp Ok
09.2022 - 12.2025
Customer Service Representative
First Bank of Southeast Alaska
08.2021 - 08.2022
Teller
Wells Fargo
09.2018 - 08.2021
High School -
McCutcheon High School