Jami Unrue
Flatwoods,KY
Summary
Knowledgeable Deposit Operations Specialist with exceptional bookkeeping and clerical skills. Adept in providing exceptional customer service by responding to inbound phone calls and emails regarding deposit related products and services. Committed to increasing bank's overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
Deposit Operations Clerk
Firsts and peoples bank
Russell, KY
08.2021 - Current
- Assisted customers with inquiries, troubleshooting issues, and providing information about products and services.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Responded to emails from customers regarding product questions and complaints.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Processed payments over the phone from customers utilizing secure payment methods.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
- Researched customer accounts to answer billing inquiries or provide account updates as requested.
- Performed daily administrative tasks such as filing documents, data entry.
Assistant Manager
Charleys grilled subs
Ashland, KY
09.2014 - 08.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
Russell High School
Russell, KY06-2010
Skills
- Cash handling experience
- Wire transfer management
- Transaction Processing
- Financial Recordkeeping
- Maintaining detailed records
- Effective communication abilities
- Excellent time management
- Compliance with security requirements
References
References available upon request.
Timeline
Deposit Operations Clerk
Firsts and peoples bank
08.2021 - Current
Assistant Manager
Charleys grilled subs
09.2014 - 08.2021
Russell High School
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