Angela M. Harper
San Leandro,CA
Summary
Dynamic professional with extensive experience in communications and office management. Proven ability to train new operators and manage emergency communications while ensuring compliance and professionalism. Committed to enhancing team collaboration and problem-solving capabilities.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Communications Operator
Kaiser Permanente
San Leandro, California
03.2022 - Current
- Coordinates emergency response communications during critical situations.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Conducts training programs for new operators regarding emergency codes, department policy, and communication protocols.
- Performed administrative duties such as filing reports, data entry, updating databases.
- Manages customer service interactions over the phone, handling inquiries and requests with a professional approach.
- Participates in training sessions focusing on new technologies utilized by communications center.
Office Manager
State Farm Insurance Samantha Harris Agency
Castro Valley
03.2019 - 10.2020
- Wrote and serviced both auto and home insurance policies.
- Maintained organized office environment to support operational efficiency and professional standards.
- Trained new staff on office procedures and customer service protocols to ensure seamless onboarding.
- Managed incoming calls and resolved client inquiries with professionalism.
- Collaborated daily with underwriting and various departments to streamline communication processes.
Claims Adjuster
State Farm Insurance
Bloomington, Illinois
06.1992 - 11.2016
- Investigated insurance claims, reviewing coverage and liability to prepare detailed reports recommending payment or denial.
- Conducted thorough investigation of claims through collection of relevant documentation and evidence.
- Assessed insurance claims for accuracy and completeness.
- Collaborated with cross-departmental teams to enhance workflow efficiency.
Identified process improvement opportunities to optimize operational performance. - Executed special projects as requested by management, ensuring timely completion.
Accomplished tasks efficiently while consistently meeting deadlines. - Maintained compliance with state regulations and company policies during investigations.
- Collaborated with cross-departmental teams to enhance workflow efficiency.Identified process improvement opportunities to optimize operational performance.
- Executed special projects as requested by management, ensuring timely completion.Accomplished tasks efficiently while consistently meeting deadlines.
Education
Bachelor of Arts - Family and Consumer Science
San Francisco State University
San Francisco, CA05-1994
Skills
- Conflict resolution
- Problem solving
- Foster collaborative relationships
- Verbal and written communication
- Time management
- Team collaboration
- MS Excel, MS Word, Outlook
- Professional communication
- Leadership/Team Building
Certification
Property and Casualty Brokers License, March 2019
Timeline
Communications Operator
Kaiser Permanente
03.2022 - Current
Office Manager
State Farm Insurance Samantha Harris Agency
03.2019 - 10.2020
Claims Adjuster
State Farm Insurance
06.1992 - 11.2016
Bachelor of Arts - Family and Consumer Science
San Francisco State University