ANGELA MAY
Academy Sports and Outdoors
PORTLAND,TX
14
Years of experience
A leader who is highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Experienced leader adept at problem solving, customer service and hiring and training quality staff. Ability to work effectively within a team environment and independently with minimal direction. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, sales analysis, talent training/development, merchandising and remodeling.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering a positive, results-driven environment.
Work History
Assistant Store Manager
7 Months- Directed daily store operations, balancing sales floor coverage, customer service, and opening and closing procedures.
- Coached associates on product knowledge, selling standards, and service expectations to strengthen team performance.
- Monitored inventory levels, replenishment, and merchandising standards to maintain accurate, organized store presentation.
- Collaborated on scheduling, payroll, and labor management to align staffing with traffic and sales needs.
Store Manager
1 Year 8 Months- Oversaw daily operations to ensure efficient store functioning while upholding cleanliness and safety standards for customers and employees.
- Oversaw inventory management processes to maintain optimal stock levels., cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Cultivated a positive work environment through strong team relationships, team-building activities, and consistent recognition of individual contributions.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Directed financial operations, including budget planning and expense tracking, ensuring accurate record-keeping and fiscal accountability.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Improved efficiency and accuracy of inventory management by implementing a new stock control system.
Assistant Store Manager
10 Years- Managed opening and closing procedures and recommended changes, improving efficiency of daily operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management through regular audits and accurate ordering, ensuring organized stock and reducing discrepancies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Resolved customer concerns promptly, protecting loyalty and supporting high-service retail experiences.
- Oversaw loss prevention practices, transaction accuracy, and compliance with company policies and procedures.
Assistant Store Manager Remodel Coordinator
5 Years 9 Months- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines, ensuring milestones were met and deadlines adhered to for successful project completion.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Identified and addressed issues through active listening and effective questioning.
- Purposefully managed a payroll budget to ensure project came in under or right on target.
- Communicated with General Contractor and the store team to make sure all business needs are executed at the highest level to minimize impact on everyday business.
- Developed and communicated a condensing plan to minimize impact on daily business operations, facilitating a seamless transition.
- Walked with high company executives through the project and spoke to the business
- Led daily store operations, reinforcing service standards and execution across sales floor
- Coordinated associate scheduling, task delegation, and labor coverage to support peak traffic periods
- Managed merchandise presentation, ensuring planograms, signage, and replenishment met brand standards.
Sales Floor Department Manager
1 Year 7 Months- Managed 8-16 associates, overseeing daily operations and ensuring sales floor was well-maintained. Recommended merchandise based on customer needs. Explained information about the quality, value, and style of products to influence buying decisions. Held each team member accountable for achieving brand and performance goals. Reorganized sales floor layout to align with company demands, enhancing customer experience and product accessibility. Created weekly schedules in compliance with payroll policies, optimizing associate coverage and operational efficiency.
- Led sales floor execution to maintain guest-ready presentation and department standards.
- Scheduled team coverage to support traffic patterns, workload priorities, and service needs.
- Trained team members on Target routines, policies, and guest service expectations.
Education
Bachelor of Science - Business
Skills
Retail inventory management
Visual merchandising
Store operations
Staff training
Team leadership
Multi-tasking expertise
Organizational skills
Adaptability
Dependability
Conflict resolution
Communication skills
Strong work ethic
Customer service and engagement
Problem-solving
Timeline
Assistant Store Manager
Academy Sports and Outdoors
04.2026 - CurrentRead More
Store Manager
Dicks Sporting Goods
08.2024 - 04.2026Read More
Assistant Store Manager Remodel Coordinator
Dick's Sporting Goods, Inc
06.2017 - 03.2023Read More
Assistant Store Manager
Dicks Sporting Goods
08.2014 - 08.2024Read More
Sales Floor Department Manager
Target
01.2013 - 08.2014Read More
Waubonsee Community College
Bachelor of Science from Business
Read More