Angela Michele Rooney
Tilton,NH
Overview
2022
2022
years of professional experience
Work History
Shift Leader (in Training) Customer Service
Dunkin Donuts
- Assisted in training new team members on operational procedures and customer service standards.
- Ensured consistent register balance by executing accurate transactions.
- Monitored product inventory levels to ensure stock availability during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented safety protocols to maintain a clean and safe work environment.
- Collaborated with team members to enhance workflow during busy periods.
- Conducted quality checks on food and beverage items to ensure compliance with company standards.
Nanny
Matt& Sherry Raitt
Hooksett, NH
10.2017 - 02.2022
- Maintained a secure environment by providing careful supervision for children.
- Developed engaging activities to promote learning and social skills among children.
- Prepared healthy meals and snacks to support nutritional needs of children.
- Maintained a structured daily routine, enhancing reliability and predictability for children.
- Communicated effectively with parents regarding children's progress and daily activities.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Cashier/Customer Service/Electronics Dept
Walmart
Hudson, NH
06.2019 - 03.2021
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Assisted customers with product inquiries, enhancing overall service satisfaction.
- Maintained cleanliness and organization of checkout areas to promote safety and efficiency.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new cashiers on register operations and customer service protocols to ensure consistency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Established rapport with customers to enhance loyalty.
Full-time Store Keyholder
CosmoProf Beauty Supply
Nashua, NH
09.2015 - 03.2017
- Directed operational activities while ensuring policy compliance.
- Supervised team members, providing training and support to enhance performance.
- Oversaw cash handling processes, maintaining accuracy during transactions.
- Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
- Led loss prevention initiatives, ensuring security protocols were followed effectively.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Prov. Ops Analyst
Oxford Health Plans
Nashua, NH
08.1996 - 05.2005
- Analyzed healthcare data to identify trends and support decision-making processes.
- Developed reports utilizing Excel to present findings to management effectively.
- Partnered with various departments to optimize workflow processes.
- Assisted in conducting market research to enhance service offerings and client satisfaction.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Analyzed data trends to support strategic decision-making and improve operational efficiency.
- Teamed up with various departments to optimize workflow efficiency.
- Facilitated meetings to gather requirements and deliver solutions that meet organizational goals effectively.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
H.S. Diploma
Timberlane Reg High School
Plaistow, NH06.1993
Timeline
Cashier/Customer Service/Electronics Dept
Walmart
06.2019 - 03.2021
Nanny
Matt& Sherry Raitt
10.2017 - 02.2022
Full-time Store Keyholder
CosmoProf Beauty Supply
09.2015 - 03.2017
Prov. Ops Analyst
Oxford Health Plans
08.1996 - 05.2005
Shift Leader (in Training) Customer Service
Dunkin Donuts
H.S. Diploma
Timberlane Reg High School