Angela Nacole Stephens

Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Contributed to a positive work environment through effective teamwork and communication with colleagues.

Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Streamlined checkout process for increased efficiency and reduced waiting times.

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Worked with floor team and managers to meet wide range of customer needs.

Developed strong relationships with customers, resulting in repeat business and increased loyalty.

Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.

Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.

Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.