Angela Ngem
Philadelphia ,PA
Summary
Dedicated Pharmacy Technician experienced in medication inventory management, patient counseling, and prescription fulfillment. Enhanced patient care and workflow efficiency through strong communication, knowledge of pharmacy law and ethics, and multitasking capabilities. Committed to delivering exceptional customer experiences while building relationships with healthcare providers.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Pharmacy of America 4
Philadelphia , PA
10.2025 - Current
- Processed prescription orders accurately and efficiently for diverse customer needs.
- Assisted pharmacists in preparing medication and ensuring proper labeling.
- Educated patients on medication usage and potential side effects effectively.
- Operated pharmacy software systems to manage patient records and prescriptions.
- Trained new staff on pharmacy procedures and customer service standards diligently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Managed inventory levels and organized stock for optimal pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked medications to ensure availability for patient needs and prescriptions., offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared prescription transfers to other pharmacies.
- Maintained clean workspaces and adhered to safety protocols consistently.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Pharmacy Technician
WellCare pharmacy 3
Philadelphia , PA
04.2023 - 10.2025
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed inventory levels and organized stock for optimal pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Managed filing of prescriptions, both electronically and manually.
- Maintained clean workspaces and adhered to safety protocols consistently.
- Organized work areas so that everything was easily accessible when needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Prepared prescription transfers to other pharmacies.
Education
South Philadelphia
Philadelphia , PASkills
- Medication preparation
- Prescription filling
- Labeling prescriptions
- Labeling procedures
- Pharmacy software
- Ordering and stocking medications
- Stocking shelves
- Workflow optimization
- Processing payments
- Customer service
- Medication labels
- Proper labeling procedures
Timeline
Pharmacy Technician
Pharmacy of America 4
10.2025 - Current
Pharmacy Technician
WellCare pharmacy 3
04.2023 - 10.2025
South Philadelphia