Angelanne Adams
Wichita Falls,TX
Summary
Dynamic professional with a proven track record at Texas Health and Human Services, excelling in reception management and fostering exceptional client relations. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving a significant improvement in service delivery. Skilled in Microsoft Office and motivational leadership, adept at driving team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Texas Health and Human Services
07.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Entered data into the computer
Assistant Manager
Toot N Totum
11.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Jailor
County Sheriff's Office
07.2020 - 10.2020
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Examined incoming and outgoing mail to detect contraband.
Service Desk Representative
Walmart
05.2018 - 05.2020
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Walmart to Walmart money transfers
Education
Cosmetology
Clarendon College
Childress, TX06-2018
High School Diploma -
Evergreen
Oakhurst, CA07-2016
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Mail handling
- Client relations
- Travel arrangements
- Call handling
- Customer service
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Administration and operations
- Documentation and recordkeeping
- Team leadership
- Inventory management
- Bookkeeping
- Support services
- Motivational leadership
- Staff training
Timeline
Receptionist Administrator
Texas Health and Human Services
07.2023 - Current
Assistant Manager
Toot N Totum
11.2021 - 11.2022
Jailor
County Sheriff's Office
07.2020 - 10.2020
Service Desk Representative
Walmart
05.2018 - 05.2020
Cosmetology
Clarendon College
High School Diploma -
Evergreen
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