Angela Jones
San Jacinto,CA
Overview
8
8
years of professional experience
Work History
Mail Handler
United States Postal Service
10.2025 - Current
- Processed and sorted an average of 10,000+ mail pieces per shift, ensuring accurate routing and timely distribution across regional facilities
- Achieved 99% accuracy rate in mail classification and dispatch, reducing misrouted items and delivery delays
- Collaborated with a team of 15+ employees per shift to streamline workflow, decreasing processing time by 20% during peak periods
- Operated material handling equipment including pallet jacks, electric pallet jacks, pallet riders, mules, and forklifts to transport 10,000+ lbs of mail daily
Inventory Specialist Supervisor
WIS International
10.2024 - Current
- Supervised and coordinated teams of 5–20 employees across multiple job sites, ensuring proper staffing, task assignments, and on time completion of client inventory projects
- Supported team onboarding by training employees on inventory procedures, handheld scanner use, safety expectations, and workplace standards
- Monitored team performance during weekly inventory assignments across 5–10 locations, providing real time coaching to improve accuracy, productivity, and accountability
- Transported and coordinated team members across multiple regions, supporting attendance, scheduling needs, and timely arrival for client assignments
Call Center Team Leader
MasterCard
07.2022 - 07.2023
- Coached team members on call handling, customer service standards, and issue resolution strategies to improve first call resolution and overall customer satisfaction
- Monitored call quality, workflow, and service performance, helping maintain a 96% first call resolution rate and 98% customer satisfaction rating
- Assisted with escalated customer concerns involving point expiration, transfers, promotional bonuses, and redemption issues, helping reduce escalations by 30%
- Served as a point of contact for representatives during high volume call periods, helping maintain service levels while managing 80–100 inbound calls daily
Visual Merchandising Team Supervisor
Macy's
10.2018 - 06.2022
- Led and developed a team of 10+ employees, assigning daily priorities, monitoring performance, and ensuring completion of visual merchandising projects under tight deadlines
- Trained sales associates and merchandising staff on company standards, visual presentation guidelines, and customer experience expectations
- Partnered with store leadership to support staffing needs, workflow planning, and execution of seasonal floor sets across 10 departments
- Provided coaching and feedback to team members to improve consistency, productivity, and adherence to company procedures
Education
Master of Arts - Human Resources Management
01.2027
Bachelor of Arts - Media Management
05.2024
- Graduated with honors
- Studied abroad in Sydney, Australia
Skills
- Team Leadership & Staff Development
- Employee Training & Onboarding
- HR Systems & Administrative support
- Customer Service & Conflict Resolution
- Performance Coaching & Feedback
- Scheduling & Workforce Coordination
- Process Improvement & Compliance
- Professional & Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mail Handler - United States Postal Service
10.2025 - Current
Inventory Specialist Supervisor - WIS International
10.2024 - Current
Call Center Team Leader - MasterCard
07.2022 - 07.2023
Visual Merchandising Team Supervisor - Macy's
10.2018 - 06.2022
National University - Master of Arts, Human Resources Management
California State University, Northridge - Bachelor of Arts, Media Management