Summary
Overview
Work History
Education
Skills
Timeline
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Elston Mathieu

Grand Prairie,Texas

Summary

Proven leader with a track record of enhancing workplace safety and team leadership at ES&H. Excelled in youth counseling at Bridge City Center For Youth, significantly contributing to staff development and problem-solving. Demonstrates exceptional multitasking and organization skills, ensuring operational excellence and a 20% increase in customer satisfaction. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

9
9
years of professional experience

Work History

Mail Handler

United States Post Office
11.2019 - Current
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.

Technician

ES&H
12.2018 - 05.2019
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Applied critical thinking and research to address complex issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Juvenile Justice Specialist

Bridge City Center For Youth
06.2018 - 11.2018
  • Enhanced facility safety by conducting thorough security checks and addressing potential risks promptly.
  • Provided ongoing support and mentorship for juvenile offenders post-release, helping to prevent recidivism and promote long-term success.
  • Contributed to staff trainings on best practices within the field of juvenile justice, ensuring a consistent approach amongst team members when working with youth offenders.
  • Provided crisis intervention services as needed, effectively deescalating situations and maintaining safety within the facility.
  • Monitored youth progress throughout their time in custody, making adjustments to treatment plans as necessary based on observed changes.

Stocker

Walmart
01.2018 - 06.2018
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Manager of Operations

Auntie Annes
03.2015 - 06.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.

Education

Bachelor of Science - Business Communications

Delgado Community College
New Orleans, LA
05.2027

High School Diploma -

LB Landry Walker
New Orleans, LA
05.2018

Skills

  • Workplace Safety
  • Youth Counseling
  • Mental Health Assessment
  • Intensive Supervision
  • Juvenile Law Knowledge
  • Public Speaking
  • Customer Service
  • Multitasking and Organization
  • Troubleshooting
  • Team Leadership
  • Staff training/development
  • Problem-solving skills

Timeline

Mail Handler

United States Post Office
11.2019 - Current

Technician

ES&H
12.2018 - 05.2019

Juvenile Justice Specialist

Bridge City Center For Youth
06.2018 - 11.2018

Stocker

Walmart
01.2018 - 06.2018

Manager of Operations

Auntie Annes
03.2015 - 06.2018

Bachelor of Science - Business Communications

Delgado Community College

High School Diploma -

LB Landry Walker

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Elston Mathieu