ANGELA T. MORROW
Littleton,CO
Summary
Seeking a multi-faceted position utilizing acquired retail management, natural health knowledge, banking & administrative skills to set high level standards of customer service and delivery in the business, banking or non-profit industries.
Overview
20
20
years of professional experience
Work History
Vitamin Manager
Sprouts Farmers Market
11.2014 - 04.2017
- Achieved sales margin by analyzing sales to purchase reports and adjusting inventory accordingly.
- Responsible for creative design and build of Extravaganza Sale display that won 2nd place twice in a row company wide.
- Worked directly with product representatives to achieve continuing product knowledge and expertise.
- Analyzed departmental documents for appropriate distribution and filing.
- Led educational presentations on topics of nutrition and wellness.
- Counseled customers about general wellness, nutrition, sleeping habits and stress management.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Created purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Promoted from Assistant Manager to Manager within 2 months.
- Interviewed job candidates and made staffing decisions.
- Managed staff of 3 sales associates and 1 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Organized private mailbox system using mailbox manager software.
- Reported to the district manager regarding all store and staff issues.
- Answered customer questions regarding store merchandise, department information and pricing.
- Led merchandise selection, pricing, planning and marketing.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Educated employees on new merchandise during seasonal workshops.
Cashier
THE HOME DEPOT
04.2013 - 11.2014
- Greets and assists customers with product location and product selection based on their project needs.
- Locates appropriate department associate to further assist with customer's questions.
- Actively seeks customers to bring through checkout lane.
- Greet and ask if the customer has found everything that they were looking for today.
- If they have not found everything they were looking for further assist them by calling the associated department and resolving the issue.
- Ask if the customer will be making their purchase on the Home Depot card today and if not inform the customer of the current promotion we are offering for credit for new accounts.
- Explain the benefits of opening a Home Depot card for customers that might be starting a new project, renovation or appliance purchase.
- Accurately and efficiently processes both transactions and card applications to ensure high levels of customer satisfaction.
- Correctly processes markdowns, coupons and discounts to make sure customer is not being overcharged.
- Ask if the customer will be requiring loading assistance with their purchase and if so locate and send appropriate associate to assist with customer needs.
- Assists the customer in processing their payment whenever necessary and resolving related issues.
- Inform the customer of the Voice of the Customer survey and the chance at winning a $5000 gift card for completing the survey.
- Always thanks the customer for shopping with the Home Depot after the transaction has been completed.
Receptionist
GREAT CLIPS
05.2012 - 02.2013
- Greeting customers with a warm and friendly smile welcoming them to Great Clips.
- Asking for and using client's first name when checking them into the computer system.
- Updating or creating a profile containing information about the client's previous services.
- Giving the client an estimated wait time for their requested service.
- Answering phone in a professional manner and answering any questions to the best of my ability and knowledge.
- Promptly and efficiently cleaning the stylist work area for faster service to clients.
- Right hand woman for any request the stylists may have while servicing clients.
- Maintaining cleanliness and order of salon including sanitation of styling tools, laundering of towels and capes and several other cleaning duties.
- Basic training of new receptionists and or stylists.
Temporary Banking Associate
BANK TEMPS, INC
06.2003 - 01.2007
- Served in a position at a small Colorado based branch bank as an accounts service representative.
- Performed in a position as a loan department clerk at a Colorado based credit union.
- Functioned in a position at a credit union as an account representative.
Proof Encoder
WELLS FARGO BANK
11.2000 - 10.2002
- Balance banking transactions for Colorado, Nebraska, and Wyoming.
- Encoded customer deposits, withdrawals, transfers, mortgage and loan transactions, savings bond purchases as well as bank and account numbers for posting to appropriate accounts.
- Skilled in 10-key operation with capacity to maintain error free encoding at 2000 keystrokes per hour.
- Ability to correct unbalanced or miss encoded transactions before posted to designated account.
- Knowledgeable of system of bank routing numbers, account numbers, and transaction codes.
Office Manager
D.E.K. ELECTRIC INC
08.2000 - 01.2002
- Processed weekly payroll for all employees including holiday, sick time, and overtime pay.
- Investigated and resolved payroll conflicts and or questions.
- Proficient in QuickBooks 2000 software for business accounting management.
- Prepared monthly, quarterly, and annual federal and local tax deposits/ payments and reports.
- Printed and reviewed quarterly and annual payroll reports.
- Knowledgeable of federal and local tax reporting rules and regulations.
- Performed routine customer handling issues including receiving client phone calls and directing them appropriately.
Universal teller
NORWEST BANK
12.1996 - 02.2000
- Performed routine customer service skills including greeting and thanking every customer by name.
- Referred potentially beneficial products to customers (i.e.
- checking, savings, loan, credit card, investment services).
- Handled, processed, and input customer deposits, withdrawals, and payments for commercial as well as personal accounts.
- Maintained a cash drawer by appropriately entering debits and credits, and counting then balancing currency and change totals in system.
- Researched and retrieved vital account transaction information regarding customer balances.
Education
High School Diploma -
Bear Creek High School
1995
Skills
- Microsoft Word
- Business Tax Accounting
- Receptionist
- Microsoft Excel
- Quick Books
- Data Processing
- Microsoft PowerPoint
- Report Generation
- Schedule/Train Employees
- File Maintenance
- General administration
- Retail sales professional
- Vendor relations
- Markdown procedures
- Inventory control
- Excellent communication skills
- Planogram design
- Creative
- Product inventory counts
Interests
Teller of the MonthNorwest bankDenver CO
Additional Information
- ACHIEVEMENTS *Teller of the Month Norwest bank Denver CO
Timeline
Vitamin Manager
Sprouts Farmers Market
11.2014 - 04.2017
Cashier
THE HOME DEPOT
04.2013 - 11.2014
Receptionist
GREAT CLIPS
05.2012 - 02.2013
Temporary Banking Associate
BANK TEMPS, INC
06.2003 - 01.2007
Proof Encoder
WELLS FARGO BANK
11.2000 - 10.2002
Office Manager
D.E.K. ELECTRIC INC
08.2000 - 01.2002
Universal teller
NORWEST BANK
12.1996 - 02.2000
High School Diploma -
Bear Creek High School