Hi, I’m
Angela V Amaro-Campo
Phoenix,AZ
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
9
years of professional experience
1
Certification
Work History
Self-employed
Contractor
08.2020 - Current
Job overview
- Communicated with internal departments, vendors, and contractors to discuss schedules, project requirements, and upcoming appointments.
- Displayed absolute discretion in handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements, and managing documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Delivered high-level administrative support to board during regular operations and special meetings.
- Assisted with business communications via email, social media, and mailings.
- Delivered translation services through fluency in Spanish.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Consulted with customers to assess needs and propose optimal solutions
Desert Mountain Club
Assistant Human Resources Manager
08.2019 - 07.2020
Job overview
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, and procedures.
- Supported and trained 150 staff members quarterly basis to achieve and maintain top client satisfaction.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Delivered friendly assistance to new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Administered worker's compensation benefits for 600 employees, safety, employee engagement, and recreation programs.
- Posted positions through approved recruitment channels.
Cigna Healthcare
Client Marketing Manager & Event Lead
01.2015 - 01.2018
Job overview
- Managed, planned, and executed over 300 promotional events annually for Cigna and Cigna Medical Group at clients’ sites; including but not limited to Open Enrollments, Benefit Fairs, Luncheons, and more.
- Established/maintained relationships with business partners, clients, vendors, executives, and volunteers for internal events and larger sponsorship/community events in Phoenix area
- Managed budget for giveaways and activation costs for local, community, and sponsorship events
- Reviewed and proofread all marketing materials in English and Spanish pertaining to Cigna Medical Group.
- Collaborated with Sales and Marketing with logistics and activation for events with 300 attendees and up
- Managed event logistics from large sponsorship and community events with over 15,000 attendees like Arizona Cardinals Breast Awareness Game, JDRF Walk, Family Fest in The Park, City of Phoenix Fiesta del Agua, and summer drowning prevention events.
- Educated customers on how Cigna Medical Group interacts with Cigna Health plan benefits.
- Conducted analysis of community needs and resources to support strategic plans.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Engaged with larger campaigns to build deeply collaborative partnerships.
Iasis Healthcare, St. Luke’s Medical Ctr
Hospital Healthcare Outreach Specialist
01.2015 - 01.2015
Job overview
- Identify potential outreach opportunities to educate and consult patients of benefit needs and covered services under AHCCCS healthcare plans.
- Met one-on-one with an average of 500 patients weekly while in the hospital (emergency and impatient).
- Informed patients about corporate and community relations and marketing campaigns.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Offered personalized support to individuals needing health services, helping connect each with available resources and relevant team members.
- Increased target plan enrollment by 90%.
- Interviewed members of specific populations to understand and document issues.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and interviews.
- Generated reports to evaluate program success and make modifications.
Education
Maricopa Community Colleges - Chandler-Gilbert Community CollegeChandler, AZ
Associate of Arts from International Business
05.2012
Skills
- Customer Service and Assistance
- Community Outreach
- Spanish Fluency
- Marketing
- Documentation and Recordkeeping
- Planning and Prioritization
- Client Needs Assessments
- Event Coordination
- Volunteer Oversight and Management
- Administrative Management
- Budgeting and Expense Administration
- Issue and Complaint Resolution
Certification
- Town of Gilbert CERT Training Certification - 2009
Languages
Spanish
Native or Bilingual
Timeline
Contractor
Self-employed
08.2020 - Current
Assistant Human Resources Manager
Desert Mountain Club
08.2019 - 07.2020
Client Marketing Manager & Event Lead
Cigna Healthcare
01.2015 - 01.2018
Hospital Healthcare Outreach Specialist
Iasis Healthcare, St. Luke’s Medical Ctr
01.2015 - 01.2015
Maricopa Community Colleges - Chandler-Gilbert Community College
Associate of Arts from International Business