Angel D. Fernandez Ruiz
Euless,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at Key & More, adept in handling high-pressure situations with patience and composure. Skilled in customer service and basic mathematics, I significantly contributed to a welcoming store environment, mastering product knowledge and issue resolution to foster customer loyalty. Trustworthy and dedicated Key & More with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Key & More
09.2021 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Jose Juan Osuna
Puerto Rico 05.2022
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Product Knowledge
Customer inquiries
Product Merchandising
Reliable and Responsible
Honest and Dependable
Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Key & More
09.2021 - 06.2024
High School Diploma -
Jose Juan Osuna