Angelea Nazare
West Palm Beach,FL
Summary
Driven professional with a proven track record at Lennys Pizza and Italian Grill, excelling in exceptional customer service and cash handling. Demonstrated ability to maintain cleanliness standards and engage guests, resulting in swift conflict resolution and enhanced dining experiences. Skilled in menu memorization and tableside etiquette, contributing to significant improvements in staff productivity and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Server
Lennys Pizza and Italian Grill
06.2021 - 08.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Counter Person
Joes Bagels
06.2020 - 06.2021
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Assisted in implementing seasonal changes in menus or special promotional campaigns that increased traffic flow into the establishment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Bachelor of Business Administration - Marketing
Palm Beach Atlantic
West Palm Beach, FL05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Menu Memorization
- Table Bussing
- Tableside Etiquette
Timeline
Server
Lennys Pizza and Italian Grill
06.2021 - 08.2024
Counter Person
Joes Bagels
06.2020 - 06.2021
Bachelor of Business Administration - Marketing
Palm Beach Atlantic
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