Enthusiastic Marketing Coordinator and Sales Representative adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills. Extensive fitness industry knowledge. Trained professional actress of 20+ years.
Overview
10
10
years of professional experience
Work History
Brand Influencer
Little Words Project
12.2021 - Current
Created, curated and managed published content for feed and stories across social media channels.
Coach
Orangetheory Fitness-Brooklyn/Queens
Queens, NY
08.2021 - 03.2022
Coached 450+ classes for OTF Astoria and Williamsburg studios.
Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
Educator
Lululemon-Columbus Circle
New York, NY
06.2021 - 09.2021
Selected for lululemon USA Ambassador Influencer Pilot Program.
Provided positive first impressions to welcome existing, new and potential customers.
Solved customer challenges by offering relevant products and services.
Trainer
F45 Training-NYC
New York, New York
06.2021 - 09.2021
Enhanced client experience by maintaining motivational and supportive culture.
Provided guidance and inspiration to class members and recommended additional fitness resources.
Also coached classes for:
F45 LIVE (virtual platform)
Dumbo outdoor community classes
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
Head Coach
Orangetheory Fitness-Upper West Side
New York, United States
08.2020 - 05.2021
Coached 900+ classes.
Trained and oversaw staff of 5+ coaches.
Drove client retention, managing daily classes and individual sessions.
Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
Explained exercise modifications and contraindicated movements to participants with history of injury.
Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
Increased membership enrollment by using innovative sales and promotional techniques.
Met health education and wellness objectives with implementation of new training programs (i.e. Lift45 and Run/Row30).
Audited, achieved, and maintained fitness sales KPIs.
Led fitness-related studio events.
Audited fitness hours biweekly for payroll.
Was able and willing to jump into any role on staff (sales or fitness) as needed.
Conceptualized social strategy and created/delegated content creation, scheduling, and launch.
Conferred with management team to determine strengths and weaknesses in current staff and develop recruitment strategy.
Also coached classes for:
OTF Outdoor
OTF Chelsea
OrangetheoryLIVE NYC Hub (virtual platform)
Instructor/Co-Creator
AnderStrong Sisters Fitness
03.2020 - 11.2020
Taught “pay what you can” classes via Zoom to interested parties 4-6 times per week
Programmed, created, and uploaded daily workouts and other fitness content to Instagram page and YouTube
Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
Cultivated positive relationships with participants by interacting with group during fitness classes.
Coach
Orangetheory Fitness-Washington, DC
Washington, DC
08.2018 - 03.2020
Coached 600+ classes for following OTF locations:
OTF Mount Vernon Triangle
OTF Capitol Hill
OTF Thomas Circle
OTF 14th Street
Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
Modified workout plans according to fitness levels and medical considerations.
Developed strong member relationships with caring and collaborative approach.
Instructed on proper use of equipment for safety of all members.
Marketing Coordinator/Senior Sales Associate
Orangetheory Fitness-Mount Vernon Triangle
Washington, United States
09.2017 - 02.2019
Implemented advertising campaigns and prepared promotional materials.
Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
Worked independently with minimal supervision.
Built relationships with customers and community to promote long term business growth.
Served customers with knowledgeable, friendly support at every stage of sales process.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Informed customers of promotions to increase sales productivity and volume.
Attended monthly sales meetings and quarterly sales trainings.
Prospected to increase sales lead pipeline and and converted leads into new customers.
Developed, maintained and utilized diverse client base.
Boosted brand awareness with target customer demographics with social, print and email campaigns.
Tracked and reported on marketing campaign responses.
Planned and executed internal and external marketing events.
Coordinated creation and deployment of videos, social media posts and other marketing collateral.
Managed workflow between staff, coordinating documents, planning and creative material distribution.
Managed team calendars and scheduled events for multiple staff members.
Revitalized web content and social media profiles with new and interesting content.
Proofread marketing documentation to check for spelling, grammar and syntax errors.
Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery.
Wrote copy that maintained compliance with corporate and legal guidelines.
Created press releases and announcements, newsletter articles and website copy.
Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Generated sales leads and cold called potential customers.
Kept detailed track of sales and customer information in company system.
Educator
Lululemon-Bethesda
Bethesda, MD
09.2016 - 06.2017
Greeted customers and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Informed customers of current store promotions to encourage additional sales purchases.
Folded and arranged merchandise in attractive displays to drive sales.
Attended training programs, modules, workshops and seminars to keep up-to-date on project objectives and new policies or procedures.
Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Conducted community workshops to promote and educate public on different health and fitness programs and services.
Wrote content for newsletters, social media pages and informational packets.
Increased customer engagement through social media.
Analyzed and reported social media and online marketing campaign results.
Marketing and Recruiting Assistant
Graduate School Of Political Management-GWU
Washington, DC
03.2016 - 04.2017
Oversaw marketing drip campaigns.
Followed up with notable prospects sourced via industry-specific pipelines, events, and job/graduate school fairs.
Leveraged social media platforms and online job boards to advertise GSPM and engage with potential candidates.
Maintained and organized electronic files for prospective students and tracked feedback created throughout application process.
Updated spreadsheets with statistical information.
Used lead generation software to create organized lists of prospective students.
Created engaging content for Facebook and Instagram.
Collected, analyzed and summarized data and trends to provide marketing tracking and research.
Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Proofread marketing collateral ahead of printing to eliminate errors.
Generated leads through phone calls, emails and face-to-face interactions.
Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
Wrote engaging and successful marketing, advertising and website copy.
Recorded student data in Salesforce + TargetX and Mailchimp databases, streamlining analysis procedures for efficiency and accuracy.
Assessed students' career goals and recommended graduate degree programs to highlight strengths.
Developed new student orientation programs to build excitement around enrollment.
Created and designed marketing materials for student recruitment and retention.
Maintained positive relationships with students, faculty, alumni and administration.
Brand Influencer Manager
Strong Figure
01.2016 - 12.2016
Screened potential ambassadors.
Wrote guest articles for Strong Figure website.
Created content strategies for digital media.
Created, curated and managed published content for feed and stories across social media channels.
Built relationships with other brand ambassadors and influencers to assist in social media strategy.
Built and maintained social media accounts by maintaining solid online presence via community engagement.
Personal Blogger
Self Employed Writer
05.2012 - 01.2014
Http://cages-or-wings92.blogspot.com/
Researched creative topics (fashion, music, DIY crafting) to write, edit and create layouts for new articles and features.
Maintained aesthetics of blog through images and troubleshooting issues.
Created dynamic graphics to accompany blog posts.
Education
Bachelor of Music - Musical Theatre
The Catholic University of America
Washington, DC
05.2015
Skills
58 WPM
Community Relationship Building
Verbal and Written Communication
Editing and Proofreading
Social Media Account Administration and Monitoring
Event Networking and Planning
Team Management
Graphic Design and Editing
Email Marketing
Microsoft Windows and Office
G-Suite
Canva
MailChimp
Google Analytics
Hootsuite
Accomplishments
Collaborated to pilot and launch the Orangetheory Open Gym format for studios across the United States and Canada during the peak of the lockdown.
Helped to lead OTF-UWS to become #1 highest revenue generating studio in the United States and nationally ranked in almost all OTF KPI metrics.
Regionally piloted OrangetheoryLive and Lift 45 class formats.
Conceptualized, marketed, and exceeded donation goals set for AnderStrong Sisters's virtual fundraiser workouts.
Served as interim GSPM Senior Recruiter for 3+ months.
Compiled and created GSPM Alumni Directory.
Served as GSPM's primary TargetX migration resource.