Lyric Cooper
Heber Springs,AR
Summary
Dynamic and driven professional with a solid background in the hospitality industry. Known for exceptional guest engagement and team leadership, ready to leverage expertise to foster a positive dining experience and optimize operational success. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Server
Waffle House
Tunica, MS
12.2025 - 03.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and ensured presentation met quality standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed customer orders accurately using point-of-sale system.
Assistant Manager
Whataburger
Jacksonville, AR
08.2024 - 06.2025
- Supervised daily operations to ensure team efficiency and adherence to company standards.
- Trained new staff on operational procedures and customer service excellence.
- Assisted in inventory management, optimizing stock levels and reducing waste.
- Implemented employee scheduling practices to enhance productivity and coverage.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Barista
Starbucks
Memphis, TN
12.2023 - 06.2024
- Crafted high-quality beverages by following standardized recipes and procedures.
- Provided exceptional customer service, enhancing overall customer experience and satisfaction.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Operated espresso machines and other equipment with precision and care.
Server
The River
Batesville, AR
03.2023 - 11.2023
- Collaborated with kitchen staff to expedite order delivery and resolve issues promptly.
- Adapted quickly to changes in menu offerings and daily specials.
- Handled cash transactions efficiently, ensuring accuracy in register operations.
- Built positive rapport with customers to encourage repeat business and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Store Manager
Dollar General Store
Memphis, TN
10.2020 - 03.2023
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Managed inventory control processes, reducing stock discrepancies through effective stock management techniques.
- Trained and mentored staff on customer service best practices, enhancing overall team performance.
- Implemented promotional displays, increasing product visibility and driving sales growth during key campaigns.
Area Supervisor
Ross Dress for Less
Memphis, TN
09.2021 - 03.2022
- Trained and mentored team members, fostering a collaborative work environment and enhancing employee engagement.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Implemented inventory management strategies to reduce shrinkage and streamline stock replenishment processes.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
Education
High School Diploma -
Southaven High School
Southaven, MS05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team leadership
- POS System
- 58 WPM
Timeline
Server
Waffle House
12.2025 - 03.2026
Assistant Manager
Whataburger
08.2024 - 06.2025
Barista
Starbucks
12.2023 - 06.2024
Server
The River
03.2023 - 11.2023
Area Supervisor
Ross Dress for Less
09.2021 - 03.2022
Store Manager
Dollar General Store
10.2020 - 03.2023
High School Diploma -
Southaven High School