Angeleen Silva
Delano,CA
Summary
Dynamic and collaborative former Crew Member at Deli Delicious, adept in food preparation and customer engagement. Excelled in fostering a welcoming environment, mastering menu items, and leading by example in cleanliness and safety. Demonstrated exceptional problem-solving and communication skills, significantly enhancing customer satisfaction and team efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Deli Delicious
06.2023 - 06.2024
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter and other areas.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Cesar E. Chavez High School
Delano, CA06.2023
Skills
- Menu Memorization and Inventory Restocking
- Food Preparation and Cooking
- Order Management, Customer Engagement and Customer Service
- Safe Food Handling
- Cleaning and Safety
- Problem-Solving
- Verbal and written communication
- Flexible Schedule
- Cash Handling and Taking Orders
- Creativity, Innovation and Time Management
- Valid Driver's License
- Store Opening and Closing
- Integrity and Honesty
- Crew Leadership, teamwork, and collaboration
Certification
- Certified food handler, deli delicious - 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Deli Delicious
06.2023 - 06.2024
High School Diploma -
Cesar E. Chavez High School
- Certified food handler, deli delicious - 2023
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