Angeleena Futch
Stoners Pizza Joint
Edgewater,FL
1
Certification
5
years of professional experience
Results-driven restaurant leader with experience managing high-volume operations, training staff, and coaching teams for consistent service. Skilled in scheduling, labor management, inventory control, maintaining food safety compliance, and handling customer concerns. Focused on improving efficiency, accountability, profitability, and a positive work environment.
Work History
General Manager
3 Years- Directed daily store operations for a high-volume pizza location, overseeing food preparation, order accuracy, cleanliness, and opening/closing procedures to maintain consistent service quality and adherence to company standards.
- Supervised and motivated front-of-house and kitchen staff, assigning stations, monitoring performance, and providing on-the-job coaching to support teamwork, productivity, and a positive work environment.
- Monitored cash handling and point-of-sale activities, reconciling drawers, preparing deposits, and enforcing loss-prevention procedures to support accurate financial reporting and store accountability.
- Handled customer service escalations by resolving order issues, addressing complaints, and offering appropriate solutions, reinforcing guest satisfaction and encouraging repeat business.
- Coordinated scheduling and staffing plans to align coverage with sales trends and peak demand.
- Tracked sales, labor, and cost controls to improve operational efficiency and accountability.
- Oversaw inventory controls, ordering, and product rotation to reduce waste and maintain stock levels.
- Collaborated with leadership on process improvements, performance goals, and store-level execution.
- Developed and implemented strategies to increase sales and profitability.
Team Member/ General Manager
1 Year 8 Months- Delivered prompt customer service, processed orders, and resolved concerns professionally.
- Operated cash register and handled payments with accuracy and efficiency.
- Prepared pizzas and subs accurately, following recipe standards and portion controls.
- Maintained clean workstations, dining areas, and food-prep equipment throughout shifts.
- Assembled carryout and delivery orders, verifying quality before release.
- Trained new team members on food safety, service procedures, and store routines.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High School Diploma
Skills
Operations management
Inventory control
Labor cost controls
Cross-functional collaboration
Time management
Deadline oriented
Financial reporting
Leadership and team building
Operational efficiency
Training and coaching
Efficient multitasker
Staff motivation
Certification
Manager ServSafe Certification
Timeline
General Manager
Stoners Pizza Joint
07.2023 - 07.2026Read More
Team Member/ General Manager
Hungry Howies Pizza & Subs Inc.
11.2021 - 07.2023Read More
Mainland High School
High School Diploma
Read More