Angelena Monroe
Coventry,RI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Resourceful leader with 8 years of experience overseeing all aspects of daily operations, including production, hiring and training. Committed to providing optimal customer service and assisting customers in selecting appropriate goods for events.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Deli and Bakery Manager
Brigido’s Fresh Marketplace
North Scituate, RI
01.2024 - Current
- Developed and implemented a new customer service program to increase customer satisfaction.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery/deli staff on proper baking/cooking techniques and safety procedures.
- Making sure all product was of highest standard for customers.
- Placing orders from numerous vendors and assuring billing was correct.
- Developed new recipes that appealed to customers' taste preferences while meeting nutritional guidelines.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
Customer Service Manager
Brigido’s Fresh Marketplace
Slatersville, RI
01.2022 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Responsible for cash and check deposits, and all banking records.
Customer Service Manager
Brigido’s Fresh Market Place
Pascoag, RI
02.2018 - 01.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Responsible for cash and check deposits, and all banking records.
Customer Service Representative
Brigido’s Fresh Marketplace
Pascoag, RI
07.2015 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Education
High School Diploma -
Burrillville High School
Harrisville, RI06-2015
Skills
- Expense Tracking
- Kitchen equipment troubleshooting
- Supervisory Experience
- POS System Operation
- Sanitation Procedures
- Food presentation
- Employee Scheduling
- Supply Ordering
- Well-versed in inventory management
Timeline
Deli and Bakery Manager
Brigido’s Fresh Marketplace
01.2024 - Current
Customer Service Manager
Brigido’s Fresh Marketplace
01.2022 - 01.2024
Customer Service Manager
Brigido’s Fresh Market Place
02.2018 - 01.2022
Customer Service Representative
Brigido’s Fresh Marketplace
07.2015 - 02.2018
High School Diploma -
Burrillville High School