Angelene M. McCarthy
Summary
Hardworking, good leadership and multitasking skills a passionate job seeker detail-oriented team player with strong organizational skills eager to secure entry-level in any position, with more than a decade of experience in casino business with gaming and compliance, guest information confidentiality as well as monitoring employee performance, maintaining customer satisfaction.
Overview
14
14
years of professional experience
Work History
Casino Cage Cashier
Station Casinos
04.2022 - 07.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Handled money, ticket and chips exchanges for customers.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Sold chips, tokens and tickets to patrons.
- Complied with gaming commission rules by verifying players' ages.
Cage Asst. Supervisor
Station Casinos
01.2017 - 02.2018
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Handled money, ticket and chips exchanges for customers.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Issued markers and take in payments.
Cage Shift Manager
Station Casinos
02.2018 - 03.2020
- Supervised hourly team members
- Coordinated work schedules, rotations and breaks with other managers.
- Evaluate team members performance and disciplining, coaching underperforming team members.
- Making sure variances, counterfeits and attendance are logged.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer behavior or complaints.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Oversaw money from Annex, Fill bank and Main banks from Tables to Slots.
- Handle paperwork for transfers like Markers, Safekeeping/ Front money and Casino Credits.
- Interviewed, hired and trained new Team members.
Casino Cage Cashier
Station Casinos
02.2010 - 01.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Standard operating procedures, gaming regulations and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Handled money, ticket and chips exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy.
- Complied with gaming commission rules by verifying players' ages.
Resident Care Assistant
Southern Nevada State
Boulder City, NV
12.2023 - Current
- Enhanced resident satisfaction by providing compassionate and attentive care.
- Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Ensured compliance with state regulations regarding resident rights, confidentiality requirements, and facility policiesprocedures.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Escorted residents to community activities and games and encouraged participation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Design And Visual Communications
ITT Tech
Henderson, NVBachelor of Science - Nursing
Columban College
PhilippinesHigh School Diploma -
St. Anne Academy
Philippines07.2002
Skills
- Communication skills
- Teamwork skills
- Customer service skills
- Currency Counting
- Gaming Regulation Compliance
- Cashier Training
- Multitasking skills
- Credit Card Transaction Processing
- Voucher and Chips Cashing
- Cash Balancing
- Learning Strategies
- Fast learner
love to sing and dance and learning new language and cook.
Singing and dancing is always a part of me in different stage of my life but learning new languages is new and so is cooking. I would love to travel and experience different kinds of culture and taste different kinds of cuisines from all over the world and be able to communicate with people in their native tongue.
Languages
English
Native or Bilingual
Timeline
Resident Care Assistant
Southern Nevada State
12.2023 - Current
Casino Cage Cashier
Station Casinos
04.2022 - 07.2023
Cage Shift Manager
Station Casinos
02.2018 - 03.2020
Cage Asst. Supervisor
Station Casinos
01.2017 - 02.2018
Casino Cage Cashier
Station Casinos
02.2010 - 01.2017
Design And Visual Communications
ITT Tech
Bachelor of Science - Nursing
Columban College
High School Diploma -
St. Anne Academy