Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Angeles Cruz-Perez

Lincoln,NE

Summary

Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. A dedicated shift supervisor brings outstanding leadership skills and industry knowledge developed over an extensive career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Lincoln, NE
03.2025 - Current
  • Responded to and resolved customer inquiries or complaints promptly, in a professional and timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Assisted customers with product selection when needed.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Collaborated with management to plan special events or promotions.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Provided on-the-job training to new staff members.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Supervised a team of six during daily shifts, ensuring efficient operation and customer satisfaction.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Barista Trainer

Starbucks
Lincoln, NE
07.2024 - Current
  • Trained new baristas on drink-making techniques, customer service standards, and operational procedures.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Trained new employees on company policies and procedures.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Memorized official and off-menu coffee and tea preparations.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.

Education

High School Diploma -

Grapevine High School
Grapevine, TX
05-2022

Skills

  • Cash handling
  • Inventory management
  • Operational efficiency
  • Customer service
  • Employee training
  • Team building
  • Time management
  • Customer-oriented
  • Creative problem solving
  • Positive attitude
  • Effective communication
  • Speedy and efficient
  • Physical stamina
  • Multitasking and organization
  • Product upselling

Languages

Spanish
Limited

Certification

Barista Trainer Certificate

Accomplishments

Partner of the Quarter: Congratulations to Angeles,who has come so far since she was first hired a year ago. Her fellow partners appreciate her always coming in with high energy and a good mood. She is great with customers, super efficient, and always lends a helping hand, never being afraid hold even her leaders accountable. Great Job Angeles, we are sad to see you go! Nominated By Shayna D. 24 April 2023

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
03.2025 - Current

Barista Trainer

Starbucks
07.2024 - Current

High School Diploma -

Grapevine High School

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