Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angeles De La Luz

Los Angeles,CA

Summary

Dynamic professional with extensive experience in customer service and team leadership. Skilled in staff training and onboarding, ensuring high-performance standards while fostering a positive work environment. Committed to resolving customer inquiries efficiently and enhancing overall satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Waste Managment
Phoenix, Arizona
03.2020 - Current
  • Resolved customer complaints, implementing solutions that improved overall satisfaction.
  • Assisted customers with inquiries regarding service options and account management.
  • Handled billing inquiries and explained payment options clearly.
  • Processed service requests and scheduled pickups with efficiency.
  • Maintained accurate records of customer interactions and transactions for reference.
  • Conducted follow-up calls with customers post-resolution to ensure continued satisfaction and address any further concerns.
  • Promoted relevant products and services during customer interactions, enhancing customer engagement and service experience.
  • Supported onboarding of new staff through training on procedures and systems.

Customer Service Representative/Lead Dispatcher

Express Electrical Service
Commerce, California
10.2016 - 03.2020
  • Supervised daily customer service operations to ensure high satisfaction levels.
  • Resolved escalated customer inquiries efficiently and professionally.
  • Trained and mentored staff on effective communication and problem-solving techniques.
  • Coordinated with other departments to streamline customer support processes.
  • Provided real-time updates to customers regarding delivery statuses.
  • Monitored transportation routes using advanced dispatch software systems.
  • Diagnosed electrical issues using testing tools and troubleshooting techniques.

Education

Some College (No Degree) - Business Administration

Los Angeles City College
Los Angeles, CA
08-2026

Skills

  • Customer service
  • Problem resolution
  • Data management
  • Dispatch coordination
  • Dispatching
  • Team leadership
  • Staff training
  • Bilingual communication
  • Communication skills

Timeline

Customer Service Representative

Waste Managment
03.2020 - Current

Customer Service Representative/Lead Dispatcher

Express Electrical Service
10.2016 - 03.2020

Some College (No Degree) - Business Administration

Los Angeles City College
Angeles De La Luz