Dynamic professional with extensive experience in customer service and team leadership. Skilled in staff training and onboarding, ensuring high-performance standards while fostering a positive work environment. Committed to resolving customer inquiries efficiently and enhancing overall satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Waste Managment
Phoenix, Arizona
03.2020 - Current
Resolved customer complaints, implementing solutions that improved overall satisfaction.
Assisted customers with inquiries regarding service options and account management.
Handled billing inquiries and explained payment options clearly.
Processed service requests and scheduled pickups with efficiency.
Maintained accurate records of customer interactions and transactions for reference.
Conducted follow-up calls with customers post-resolution to ensure continued satisfaction and address any further concerns.
Promoted relevant products and services during customer interactions, enhancing customer engagement and service experience.
Supported onboarding of new staff through training on procedures and systems.
Customer Service Representative/Lead Dispatcher
Express Electrical Service
Commerce, California
10.2016 - 03.2020
Supervised daily customer service operations to ensure high satisfaction levels.
Resolved escalated customer inquiries efficiently and professionally.
Trained and mentored staff on effective communication and problem-solving techniques.
Coordinated with other departments to streamline customer support processes.
Provided real-time updates to customers regarding delivery statuses.
Monitored transportation routes using advanced dispatch software systems.
Diagnosed electrical issues using testing tools and troubleshooting techniques.
Education
Some College (No Degree) - Business Administration
Los Angeles City College
Los Angeles, CA
08-2026
Skills
Customer service
Problem resolution
Data management
Dispatch coordination
Dispatching
Team leadership
Staff training
Bilingual communication
Communication skills
Timeline
Customer Service Representative
Waste Managment
03.2020 - Current
Customer Service Representative/Lead Dispatcher
Express Electrical Service
10.2016 - 03.2020
Some College (No Degree) - Business Administration