Angeli Coover
Rio Rancho,NM
Summary
Client-focused professional with expertise in relationship management and customer experience. Proven ability to establish trust rapidly and deliver customized solutions that improve client outcomes. Skilled in navigating fast-paced environments while ensuring attention to detail and effective communication. Results-driven professional skilled in client relationship management, ensuring high customer satisfaction and effective use of CRM tools. Proven ability to enhance client experiences and foster long-term loyalty.
Overview
18
18
years of professional experience
Work History
Personal Banker
UMB Bank
01.2025 - Current
- Established strong client relationships through in-depth understanding of financial needs and tailored recommendations, consistently ranking among top sales performers
- Delivered high-touch customer service, ensuring each client interaction was personalized, professional, and solution-oriented
- Informed clients on banking products and digital tools, enhancing adoption rates and increasing overall satisfaction
- Partnered with internal teams to resolve client issues swiftly, ensuring a seamless customer experience
- Maintained accuracy and compliance while managing multiple client requests in a fast-paced environment
Professional Artist
Self-employeed
Rio Rancho, New Mexico
01.2008 - Current
- Managed social media accounts to engage art enthusiasts and promote artwork effectively.
- Collaborated with artists on joint projects to diversify creative offerings and expand audience reach.
- Developed marketing strategies that enhanced brand visibility through storytelling and visual branding.
- Designed promotional materials, including brochures, flyers, and posters for marketing initiatives.
- Executed administrative tasks such as budget management, appointment scheduling, and paperwork organization.
Director of Marketing and Advertising
Devils Tower Golf
Hulett, Wyoming
01.2014 - 01.2021
- Delivered exceptional customer experience in high-end hospitality environment, fostering long-term relationships with members and guests
- Managed day-to-day operations, ensuring smooth service delivery and proactively addressing client needs to enhance satisfaction
- Collaborated with cross-functional teams to enhance guest experience and streamline operational processes
- Developed communication and problem-solving skills by effectively handling diverse client situations
Education
General Studies
University of Northern Colorado
Greeley, COComputer And Information Systems
Blinn College
Brenham, TXSkills
- Client relationship management
- Customer satisfaction
- CRM and digital tools
- Product support
- Process improvement
- Critical thinking
- Cross-functional communication
- Time management and organization
Work Preference
Salary Range
$70000/yr - $200000/yrTimeline
Personal Banker
UMB Bank
01.2025 - Current
Director of Marketing and Advertising
Devils Tower Golf
01.2014 - 01.2021
Professional Artist
Self-employeed
01.2008 - Current
General Studies
University of Northern Colorado
Computer And Information Systems
Blinn College