Angelia Armstrong
Shannon,MS
Summary
Detail-oriented Office Administrative Assistant with expertise in data entry and workflow optimization. Proven ability to enhance office operations and streamline processes, ensuring effective schedule management and confidentiality handling.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Office Administrative Assistant
Legacy Health Care
09.2019 - Current
- Managed office supplies inventory, ensuring timely replenishment and organization.
- Coordinated scheduling for executive meetings, optimizing time management and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
- Assisted in onboarding new staff, providing training on administrative procedures and tools.
- Oversaw daily office operations, implementing improvements to enhance workflow efficiency.
Patient Service Representative
Vanderbilt Medical Center
02.2022 - 05.2026
- Facilitated patient check-in processes, ensuring accurate data entry and appointment scheduling.
- Addressed patient inquiries, providing timely information and resolving issues efficiently.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Streamlined administrative tasks to improve workflow efficiency within the patient services department.
- Maintained up-to-date knowledge of insurance policies to assist patients with coverage questions.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care and service excellence.
- Trained new staff on best practices for patient interaction and system usage, fostering team development.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Education
Associate of Applied Science -
Northeast Mississippi Community College
Booneville, MSSkills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Scheduling appointments
- Document preparation
- Billing and invoicing
- Scheduling and calendar management
- File management
- Confidentiality handling
- Workflow optimization
- Telephone reception
- Word processing
- Office supply management
- Customer engagement
- Reception management
- Leadership and supervision
- Business correspondence
- Billing and coding
- Multitasking and organization
- Hospitality and accommodation
- Scanning and copying
- Computer skills
- Customer service
- Email management
- Office administration
- Filing
- Microsoft Word
- Microsoft Office Suite
- Computer proficiency
Certification
I have a Rev
- Patient Service Specialist Training - 1 year certificate from Vanderbilt University Medical Center.
Timeline
Patient Service Representative
Vanderbilt Medical Center
02.2022 - 05.2026
Office Administrative Assistant
Legacy Health Care
09.2019 - Current
Associate of Applied Science -
Northeast Mississippi Community College