Angelia Bailey
Virginia Beach,VA
Summary
Efficient Manager with 20+ years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Overview
10
10
years of professional experience
Work History
FOH Manager
Union Ale House
Virginia Beach, VA
01.2024 - Current
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
FOH Staff Member
The Rustic Spoon
Virginia Beach, VA
02.2020 - 01.2024
- Greeted customers and provided excellent customer service.
- Assisted in setting up and breaking down the restaurant for shifts.
- Maintained cleanliness of dining area, including tables and floors.
Restaurant Manager
Lubo Wine Tasting Room
Virginia Beach, VA
10.2013 - 02.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
Education
MBA - Hospitality
Strayer University
Washington, DC09-2010
Skills
- Point of sale systems
- Guest Relations
- Scheduling Staff
- Menu knowledge
Timeline
FOH Manager
Union Ale House
01.2024 - Current
FOH Staff Member
The Rustic Spoon
02.2020 - 01.2024
Restaurant Manager
Lubo Wine Tasting Room
10.2013 - 02.2020
MBA - Hospitality
Strayer University