Angelia Beaver
Cornersville,TN
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and collection skills.
Overview
14
14
years of professional experience
Work History
Branch Manager
Covington Credit
09.2014 - 03.2024
- Developed a high-performing team, achieving top 10 in the state on a consecutive basis.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Examined customer loan applications for loan approvals and denials. Closed and booked all new loans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Highly effective in collection of delinquent and past due accounts, exceeding company standards and expectations.
Training Coordinator/Back-up Supervisor
Affinion Benefits Group
02.2011 - 09.2014
- Trained new hires on a various array of products offered by Affinion and partner companies.
- Received and serviced inbound calls from customers as well as financial institutions concerning any and all benefit issues while delivering a prompt resolution.
- Retained clients considering cancellation of their benefit or product, as well as signing up new clients.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Office Attendant
Buffalo Valley Rehabilitation Center
03.2010 - 02.2011
- Supervised clients during their treatment stay.
- Trained new hire staff members upon their initial employment.
- Maintained client notes and records on a daily basis.
- Taught educational awareness to the general public regarding the rehabilitation process.
Education
Medical/Office Administration Diploma - Medical/office Administration
Tennessee Technology Center
Pulaski, TN05.2004
Skills
- Interviewing and Hiring
- Account Review
- Business development
- Customer Service
- Coaching and Mentoring
- Loans
- Collections
- Prioritizing and Planning
Timeline
Branch Manager
Covington Credit
09.2014 - 03.2024
Training Coordinator/Back-up Supervisor
Affinion Benefits Group
02.2011 - 09.2014
Office Attendant
Buffalo Valley Rehabilitation Center
03.2010 - 02.2011
Medical/Office Administration Diploma - Medical/office Administration
Tennessee Technology Center
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