Angelia Brown
Port Saint Lucie
Summary
Compassionate and results-driven Admissions Coordinator with extensive experience in facilitating patient admissions and navigating challenges in the behavioral health field. Skilled in overcoming resistance and building trust with patients to guide them toward necessary care. Adept at maintaining strict confidentiality, streamlining processes, and ensuring a seamless admissions experience while adhering to HIPAA standards.
Overview
9
9
years of professional experience
Work History
Senior Admissions Coordinator
Bluecrest Recovery Center
West Palm Beach
11.2025 - 02.2026
- Coordinated admissions processes for clients seeking recovery services.
- Managed communication with prospective clients and referral sources.
- Scheduled and conducted initial assessments for new admissions.
- Resolved any issues related to the admission process in a timely manner.
- Verified insurance eligibility for patients across multiple healthcare plans.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
Utilization Review Specialist
Element Medical Billing
Port Saint Lucie
08.2025 - 11.2025
- Reviewed medical records to determine appropriate levels of care for patients.
- Coordinated with healthcare providers to verify treatment plans and services.
- Analyzed claims data to identify trends in utilization and service requests.
Admissions Coordinator
Solutions Healthcare
Port Saint Lucie
02.2025 - 06.2025
- Coordinated admissions process for clients seeking recovery services.
- Managed client intake documentation and ensured compliance with regulations.
- Assisted families in understanding treatment options and program details.
Admissions Coordinator
Footprints to Recovery
04.2022 - 09.2024
- Conducted patient screenings to assess treatment needs and level of care, addressing concerns or resistance with empathy and professionalism.
- Overcame patient reluctance by building rapport, explaining treatment benefits, and addressing fears or misconceptions.
- Managed insurance verification and resolved eligibility issues promptly to facilitate seamless admissions.
- Prepared detailed admissions reports and ensured data accuracy using Salesforce and Kipu.
- Handled alumni outreach to maintain ongoing patient relationships and gather feedback for continuous improvement.
Admissions Coordinator
Sana Lake Recovery Center
04.2021 - 04.2022
- Built trust with patients by addressing resistance to treatment and providing clear explanations of the recovery process.
- Utilized CRM tools to maintain accurate records and coordinate care.
- Ensured seamless communication between patients, families, and clinical staff.
Admissions Coordinator
Treatment Management Company
12.2016 - 02.2021
- Supported hesitant patients by identifying barriers to treatment and tailoring communication to address individual concerns.
- Coordinated travel and admission arrangements for incoming patients, fostering a smooth transition to care.
- Maintained strong client relationships by actively listening to patients’ needs and providing timely solutions.
- Utilized Salesforce and Kipu to manage patient data and improve workflow efficiency.
Education
HIPAA -
Online Training Course
08.2025 - 08.2025
Skills
- Patient Advocacy
- Conflict Resolution
- Admissions Coordination
- Patient Onboarding
- Insurance Verification
- Issue Resolution
- CRM Tools
- Salesforce
- Kipu
- E-leads
- Alumni Outreach
- Relationship Building
- Multi-tasking
- Data Management
- Strong Communication
- Rapport-Building
- Sales
- Upselling
Timeline
Senior Admissions Coordinator
Bluecrest Recovery Center
11.2025 - 02.2026
Utilization Review Specialist
Element Medical Billing
08.2025 - 11.2025
HIPAA -
Online Training Course
08.2025 - 08.2025
Admissions Coordinator
Solutions Healthcare
02.2025 - 06.2025
Admissions Coordinator
Footprints to Recovery
04.2022 - 09.2024
Admissions Coordinator
Sana Lake Recovery Center
04.2021 - 04.2022
Admissions Coordinator
Treatment Management Company
12.2016 - 02.2021