Angelia Gonzales
Temple,TX
Summary
Results-driven retail professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Prime Communications AT&T
05.2023 - 03.2024
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Retail Store Manager
Prime Communications AT&T
01.2023 - 04.2023
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Retail Store Manager
Prime Communications AT&T
09.2022 - 12.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Managed store organization, maintenance, and purchasing functions.
Senior Sales Associate
Prime Communications AT&T
03.2022 - 08.2022
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.
Sales Associate
Prime Communications AT&T
11.2013 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Science - Early Childhood Education
Temple College
Temple, TXSkills
- Problem-Solving
- Merchandise Strategizing
- Performance monitoring
- Store Opening and Closing
- Retail Employee Training
- Shift Scheduling
- Sales Leadership
- Coaching and Mentoring
Timeline
Retail Store Manager
Prime Communications AT&T
05.2023 - 03.2024
Retail Store Manager
Prime Communications AT&T
01.2023 - 04.2023
Retail Store Manager
Prime Communications AT&T
09.2022 - 12.2022
Senior Sales Associate
Prime Communications AT&T
03.2022 - 08.2022
Sales Associate
Prime Communications AT&T
11.2013 - 02.2022
Associate of Science - Early Childhood Education
Temple College