Angelia Grant
Ellijay,GA
Summary
Accomplished Customer Service Manager with a proven track record at KIRKPATRICK CONSTRUCTION, enhancing customer satisfaction and loyalty. Expert in complaint resolution and workflow management, significantly reducing customer complaints. Skilled in Microsoft Office and adept at fostering positive team environments. Demonstrates exceptional problem-solving and relationship-building abilities.
Work History
Customer Service Manager
KIRKPATRICK CONSTRUCTION
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Telemarketing Representative
NORTH GEORGIA TRUSS CO.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Graduate Certificate -
04.1991
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Decision-making
- Excellent time management skills
- Adherence to high customer service standards
- Complaint resolution
- Effective workflow management
- Exceptional telephone etiquette
- Conflict resolution techniques
- Relationship building
- Quality assurance
- Handling escalations
Timeline
Customer Service Manager - KIRKPATRICK CONSTRUCTION
Telemarketing Representative - NORTH GEORGIA TRUSS CO.
Cartersville High School - Graduate Certificate,
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