Angelia Harris
Columbus,MS
Summary
Adept at leveraging exceptional customer service and problem-solving skills, excel in high-pressure environments, significantly enhancing customer loyalty and satisfaction. Proficient in Microsoft Excel and HIPAA compliance, my expertise in active listening and critical thinking has consistently improved operational efficiency and patient care quality. .
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Randstad (Remote)
12.2021 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Reimbursement Specialist
VXI
10.2017 - 12.2021
- Worked aged accounts, processing appeals or corrected claims.
- Managed high call volume with exceptional professionalism and efficiency.
- Interact with patients, clinicians, insurers, and management team to ensure timely collections of accounts
Patient Care Coordinator
Teleperformance
03.2016 - 10.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
Columbus High School
Columbus, MSSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Building rapport
- Sales expertise
- Data Entry
- Multitasking
- HIPAA Compliance
- Attention to Detail
Timeline
Customer Service Representative
Randstad (Remote)
12.2021 - 05.2024
Reimbursement Specialist
VXI
10.2017 - 12.2021
Patient Care Coordinator
Teleperformance
03.2016 - 10.2017
Columbus High School