Angelia King
Elizabeth,WV
Summary
Detail-oriented professional with over 10 years of experience in banking and customer service. Known for exceptional transaction processing and strong problem-solving abilities, ready to contribute to a dynamic team focused on customer satisfaction and operational excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Teller Associate
Mountain Heritage Federal Credit Union
Parkersburg, WV 26101
06.2022 - Current
- Process member transactions and open new accounts.
- Open and process mail and log night drops and process.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed member transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Assisted members with account inquiries, resolving issues to enhance customer satisfaction.
Teller Associate
Cornerstone Bank
Parkersburg, WV 26101
08.2014 - 06.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled new accounts and customer transactions
- Opened mail and processed payment and deposits
- Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
Medical Billing Specialist
Mid Ohio Valley Medical Group
Parkersburg, WV 26101
08.2012 - 05.2014
- Opened and worked mail and posted payments
- Contacted insurance companies and patients concerning bills
- Reviewed and verified patient insurance information to minimize claim denials.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
Customer Service Representative
Highmark BCBS
Parkersburg, WV 26101
07.2000 - 08.2012
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved complex inquiries using knowledge of healthcare policies and procedures.
- Assisted in training new representatives on customer service protocols and systems.
- greeted customers in person and processed payment and answered questions
- answered calls and verified benefits and answered any questions
- opened mail and worked correspondence daily
- spoke with members and providers concerning benefits and claims
Education
High School Diploma -
Wirt County High School
Elizabeth, WV 261431989
Skills
- Adaptable to change
- Transaction processing accuracy
- Regulatory compliance awareness
- Data entry efficiency
- Customer confidentiality
- Time management proficiency
- Strong work ethic
- Excellent time management skills
- Customer relationship building
- Exceptional customer service
- Friendly
- Approachable
- Cheerful
- Rapid data entry skills
- Reliable
- Teamwork
- Honest and dependable
- Multitasking Abilities
- Customer service excellence
- Organizational skills
Timeline
Teller Associate
Mountain Heritage Federal Credit Union
06.2022 - Current
Teller Associate
Cornerstone Bank
08.2014 - 06.2017
Medical Billing Specialist
Mid Ohio Valley Medical Group
08.2012 - 05.2014
Customer Service Representative
Highmark BCBS
07.2000 - 08.2012
High School Diploma -
Wirt County High School