ANGELIA MORAN-MOJICA
Flat Rock
Summary
Dynamic professional with a robust background in customer interactions, data entry, and service solutions, dedicated to fostering customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving ensures effective outcomes in high-pressure environments. Proven ability to collaborate within teams while remaining adaptable to evolving needs, consistently driving results through empathetic service. Well-versed in healthcare protocols, adept at managing patient inquiries and delivering support that enhances service efficiency and effectiveness.
Overview
2027
2027
years of professional experience
Work History
Verification Specialist
EngageCX
07.2024 - Current
- Coordinated customer interactions to enhance support and satisfaction.
- Implemented feedback mechanisms to streamline service processes.
- Educated clients on available healthcare options to enhance their understanding of services.
- Monitored performance metrics to ensure service quality standards were met.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Verified insurance details for patient accounts to ensure accuracy and compliance with policies.
- Processed pre-authorization requests efficiently to facilitate timely patient care.
Homemaker
Stay-at-Home Parent
Detroit, MI
11.2011 - Current
- Possess excellent listening and delegation skills
- Coordinate medical care, meals, and social activities
- Remain deadline-oriented and reliable while adjusting priorities and managing time wisely
- Able to maintain a fair, consistent set of standards
Independent Contractor
Exact Sciences
10.2019 - 06.2020
- Assisted patients with inquiries regarding healthcare services and insurance coverage.
- Documented patient interactions accurately in electronic health record (EHR) systems for compliance.
- Resolved customer complaints using problem-solving skills and empathetic communication.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Independent Contractor
Nexrep
09.2022 - 12.2022
- Educated clients on available healthcare options to enhance their understanding of services.
- Documented patient interactions accurately in electronic health record (EHR) systems for compliance.
- Coordinated with clinical staff to schedule appointments and streamline patient flow efficiently.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Assisted patients with inquiries regarding healthcare services and insurance coverage.
- Resolved customer complaints using problem-solving skills and empathetic communication.
Roadside Assistance Agent
Agero
- Intake calls to schedule roadside assistance
- Dispatch service providers
- Negotiate cost with service providers
- Contact emergency services when necessary
- Locate customers on local roadsides/ highways
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Independent Contractor
Arise
03.2023 - 01.2024
- Coordinated customer interactions to enhance support and satisfaction.
- Implemented feedback mechanisms to streamline service processes.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Assisted patients with inquiries regarding healthcare services and insurance coverage.
- Resolved customer complaints using problem-solving skills and empathetic communication.
- Documented patient interactions accurately in electronic health record (EHR) systems for compliance.
Independent Contract
Arise
04.2024 - 12.2024
- Assisted guests with itinerary planning and onboard activities, enhancing overall travel experience.
- Coordinated communication between departments to ensure seamless guest service delivery.
- Provided accurate information regarding cruise itineraries, ports of call, and onboard services.
- Assisted guests with special requests and accommodations, ensuring a memorable and enjoyable cruise experience.
- Managed passenger inquiries and resolved issues promptly, maintaining a high level of customer satisfaction throughout the journey.
Xfinity Mobile Retention/ Promo Roll Specialist
Comcast Corporation
08.2025 - 04.2026
- Multitasking between multiple systems and screens
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Utilized CRM software to manage customer interactions and track feedback.
- Addressed escalated concerns, ensuring timely resolution and maintaining client trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Science Degree - Health Sciences - Medical Office and Billing Specialist
Ultimate Medical Academy
06-2019
Skills
- Insurance Verification & Reimbursement Processing
- Medicare / Medicaid Government Payers
- Strong multitasking
- Reliability and punctuality
- Stress tolerance
- Medical Billing
- Medical Administrative
- Medical Practice Management Systems
- Introduction to CPT & ICD-9 Coding
- Medical Terminology
- Medical Records Management Billing Specialist
- HIPAA Compliance
- Data entry
Timeline
Xfinity Mobile Retention/ Promo Roll Specialist
Comcast Corporation
08.2025 - 04.2026
Verification Specialist
EngageCX
07.2024 - Current
Independent Contract
Arise
04.2024 - 12.2024
Independent Contractor
Arise
03.2023 - 01.2024
Independent Contractor
Nexrep
09.2022 - 12.2022
Independent Contractor
Exact Sciences
10.2019 - 06.2020
Homemaker
Stay-at-Home Parent
11.2011 - Current
Roadside Assistance Agent
Agero
Associate of Science Degree - Health Sciences - Medical Office and Billing Specialist
Ultimate Medical Academy