Angelia Patterson

• I was a Medical Assistant working both clinical and front desk office duties. I had various duties in the Medical office. I room patients; obtain patient vitals, weight, height, B/P etc. I also assisted in Injections and EKG’s as required by the physician. I also worked clerical by checking patient (s) n and Out as well as collect co-pays from patients. I posted both office and hospital charges from physician care. My fsuk
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• My daily goal was to ensure proper billing.
• Administered patient care and assisted with examinations, enhancing overall service delivery.
• Recorded vital signs and maintained accurate patient records for improved healthcare outcomes.
• Collaborated with healthcare professionals to streamline patient flow and reduce wait times.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• My duties include checking all insurance for precert requirements prior to Outpatient Radiology exams. If auth is needed I either contact Ordering physician if outside of Parkview or work with Patient Services Center for all PPG physicians to obtain authorization. I was also responsible for obtaining authorizations for same day add-ons for PPG physicians giving me more precert experience. I would check in/out network benefits for all OON insurances. We then advise patient they are OON and benefits related to that procedure done at Parkview. We were a highly multifunctioning department due to constant contrast changes. I worked closely with PHS Scheduling for the add-ons. The position provided me vital knowledge of insurance companies.

• We were responsible for scheduling patients with a Specialist using their preferences. The referral comes from their Primary Care Physician. We obtain authorizations as required, check patients in/out of network in regards to the Specialist office or facility. We fax records once patient was scheduled and confirm the appointment with the patient. If this appointment is not accepted I would reschedule. This referral is then closed and submitted back to the PCP.

• I cashiered for customers at the Register using my knowledge of sales and customer service. I worked at the Service Desk performing Returns and answering phones. I would aldo route customers to otherr departments as needed.

• I assisted customers by being a Cashier and helping find merchandise. I assisted in stocking, markdowns and set upcoming sales as part of this customer service position.
• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained store appearance through effective merchandising and inventory management.
• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.

My current position Parkview Insurance Collector with Patient Accounting. I am responsible for daily Commercial Patient Accounts. We use Epic system to navigate our daily workflow. Collectors are responsible for organized critical thinking skills to ensure Insurance payment. I do all aspects of follow-up including:

Utilize daily workflow in our work queues created by Supervisor

Contact insurance plans via plan website; secure message/email or phone call

Follow up in timely manner to obtain payment per contract deadline

Provide requested or necessary documents to Insurance companies

Collaborating with patients via letters My Chart or phone call.to provide required Insurance requests. This process allows pended or denied claims to finalize payment.

Dispute or Appeal with Insurance Company as needed for Denials or payment variances

Work with other Patient Accounting Teams ie..Medicare or Medicaid etc to obtain claim resolution

Collectors access various tools:.contract grids, Insurance websites. One Note and Interdepartmental spreadsheets.to ensure claims are paid accurately or identify denial.trends

We foster a positive work environment utilizing Teams and Department meetings as required.: Collectors

• Applied critical thinking skills to identify potential issues and proactively implement effective solutions, minimizing disruptions to the collections process.
• Conducted thorough investigations of disputed claims, ensuring accurate resolutions for all parties involved.
• Improved customer satisfaction by addressing and resolving insurance collection issues in a timely manner.