Angelia Rauhuff-Coffey
Priority Ambulance, Inc.
Knoxville,USA
35
Years of experience
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using software operational efficiency.
Work History
Dispatcher/Business Office Assistant
1 Year 6 Months- Coordinated dispatching, routing, and tracking for 19-35 fleet vehicles, ensuring timely responses and efficient operations.
- Closely monitored dispatch board to triage and prioritize over 35-75 daily calls.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Monitored dispatch board to triage and prioritize 35-75 daily calls, facilitating prompt service delivery.
- Coordinated schedules for ambulance crews, optimizing resource allocation and response times.
- Managed communication between emergency responders and medical facilities to ensure timely dispatch of services.
Corrections Officer, Nights
5 Years 6 Months- Escorted inmates to ensure safe transport within prison.
- Inspected cells and common areas regularly to uphold cleanliness and security standards.
- Monitored inmate behavior to maintain safety and enforce compliance with facility regulations.
- Assisted with institutional security.
Teacher
1 Year- Fostered a positive classroom environment that encouraged student participation and respect.
- Introduced Biblical and moral teachings in instruction.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Managed classroom behavior for approximately 30 children effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Administrative Assistant I
1 Year 6 Months- Processed state contract paperwork, managed certified payroll, conducted HR duties, coordinated interviews, and handled AP/AR billing and invoicing to support operational needs.
- Assisted in budget tracking and expense reporting, ensuring accurate financial records.
- Developed and maintained filing systems to ensure efficient document retrieval and compliance.
- Established and maintained filing systems for efficient document retrieval and compliance with regulatory standards.
Sales Representative Call Center, Nights
1 Year 7 Months- Delivered excellent customer service interactions as Call Center Agent to enhance customer satisfaction.
- Cultivated strong relationships with clients to drive repeat sales and enhance customer loyalty.
- Leveraged product knowledge to educate customers on jewelry features, increasing overall satisfaction.
- Performed data entry, payment processing, and conducted research on gemological information to ensure accurate product information.
Receptionist/Administrative Assistant
11 Months- Processed admissions paperwork and HR documents to facilitate smooth onboarding.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated payroll, benefits, accounting, and operations tasks to support organizational functions.
- Optimized budget management by tracking expenses, processing invoices, and providing regular financial reports to the Executive Director.
Legal Assistant/Secretary
3 Years 11 Months- Coordinated case files, maintaining organized records for efficient retrieval and review.
- Managed reports, payroll submissions, invoicing, and supplies to support seamless office operations.
- Assisted attorneys in trial preparation, organizing materials and evidence for presentations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Records Clerk/Warrants Clerk/Correction Officer
12 Years 1 Month- Managed filing systems to ensure accurate and efficient retrieval of records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
Sales Associate
1 Year 7 MonthsAdministrative Assistant
11 Years 11 MonthsEducation
Bachelor of Science - Business Administration
Associate of Applied Science - Criminal Justice
High School Diploma
Skills
Routing orders
Onboarding and orientation
Route navigation
Schedule management
Dispatch coordination
Incident documentation
Record keeping
Excel
Microsoft Word
Outlook
Multitasking and organization
Workflow prioritization
Customer service
Decision-making
Analytical skills
Time management
HR policies and procedures
Training development
Timeline
Dispatcher/Business Office Assistant
Priority Ambulance, Inc.
02.2025 - CurrentRead More
Corrections Officer, Nights
Sevier County Sheriff’s Department
08.2019 - 02.2025Read More
Teacher
Fairview Baptist Church
12.2018 - 12.2019Read More
Administrative Assistant I
John H Drew Corporation/Tennessee Guardrail, Inc.
02.2018 - 08.2019Read More
Sales Representative Call Center, Nights
Jewelry Television
01.2018 - 08.2019Read More
Receptionist/Administrative Assistant
Morning Pointe of Powell
01.2016 - 12.2016Read More
Sales Associate
Smoky Mountain Harley Davidson
06.2012 - 01.2014Read More
Legal Assistant/Secretary
Law Office of Gary Dawson
02.2012 - 01.2016Read More
Records Clerk/Warrants Clerk/Correction Officer
Knox County Government
01.2002 - 02.2014Read More
Administrative Assistant
Quality Wholesale Florist, Inc.
01.1992 - 12.2003Read More
Knoxville Business College
Bachelor of Science from Business Administration
Read More
Knoxville Business College
Associate of Applied Science from Criminal Justice
Read More
Fulton High School
High School Diploma
Read More
Additional Information
- Microsoft Word/Excel (10+ years)
- State of Tennessee Notary Public Status