Merari Morales
Houston,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Dispatcher/Assistant Manager
XL Parts
02.2017 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Delivery Driver
CDS Deliveries
03.2016 - 02.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with regular customers.
Education
No Degree - General Studies
Compton Community College
Compton, CAHigh School Diploma -
Dominguez High School
Compton, CA06.2013
Skills
- Staff Training
- Time Management
- Team Motivation
- Computer Proficiency
- Customer Relations
- Routing Orders
- Processing Orders
- Speech Clarity
- Delegating Work
- Team Guidance and Direction
- Route Planning and Adjustment
- Account Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher/Assistant Manager
XL Parts
02.2017 - Current
Delivery Driver
CDS Deliveries
03.2016 - 02.2017
No Degree - General Studies
Compton Community College
High School Diploma -
Dominguez High School
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