Frank Zalar
Tavares,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager, Dispatcher, Service Advisor
Prestige Ford
09.2022 - 02.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Team Leader
Bill Bryan And Associates
02.2012 - 09.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Service Advisor
Paul Lights Buckhead Chrysler Jeep Dodge
Buckhead, GA
06.2005 - 02.2012
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Maintained high customer satisfaction standards to meet or exceed targets
- Documented problems and corrective actions to maintain records
Education
High School Diploma -
West Orange High School
Winter Garden, FL04.1986
Skills
- Staff Training
- Handling Customer Complaints
- Client Rapport-Building
- Sales Expertise
Certification
AES certified for many years where i was a master technician.
Timeline
Assistant Manager, Dispatcher, Service Advisor
Prestige Ford
09.2022 - 02.2023
Team Leader
Bill Bryan And Associates
02.2012 - 09.2022
Service Advisor
Paul Lights Buckhead Chrysler Jeep Dodge
06.2005 - 02.2012
High School Diploma -
West Orange High School
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