Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Wagner

Manchester,MD

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

15
15
years of professional experience

Work History

Service Advisor/Assistant Service Manager

Hanover Mazda
05.2021 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Service Advisor

Buchanan Kia
06.2016 - 05.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Developed estimates by costing materials, supplies, and labor.

Tire and Lube Technician

Barns Service Center
08.2011 - 06.2016
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.

Automotive Lube Technician

Jiffy Lube
07.2008 - 06.2010
  • Kept shop areas neat, clean, and free of safety hazards.
  • Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Suggested additional services to customers in order to meet upsell goals.

Education

High School Diploma -

North Carroll High School
Hampstead, MD
06.2008

Skills

  • Staff Training
  • Client Rapport-Building
  • Till Counting
  • Sales Expertise

Timeline

Service Advisor/Assistant Service Manager

Hanover Mazda
05.2021 - Current

Service Advisor

Buchanan Kia
06.2016 - 05.2021

Tire and Lube Technician

Barns Service Center
08.2011 - 06.2016

Automotive Lube Technician

Jiffy Lube
07.2008 - 06.2010

High School Diploma -

North Carroll High School

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Craig Wagner