LEE GREGORY ABBEY
Pompano Beach,FL
Summary
Dynamic Service Advisor with a proven track record at Volkswagen of Pompano Beach, excelling in customer retention and service recommendations. Recognized for enhancing customer satisfaction through active listening and attention to detail, consistently achieving high ratings and fostering long-term relationships. Tech-savvy and organized, adept at managing multiple priorities in fast-paced environments.
Overview
18
18
years of professional experience
Work History
SERVICE ADVISOR/Assistant Service Manager
Volkswagen of Pompano Beach
Pompano Beach, FL
01.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Advisor
Vista Volkswagen
Pompano Beach, FL
10.2021 - 01.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor Assistant
LOU BACHROT MAZDA COCONUT CREEK
STATE ROAD 7 COCONUT CREEK,FLORIIDA
09.2010 - 02.2020
- Developed strong relationships with vendors through transparent negotiations resulting in better pricing deals on parts orders.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
- Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Stayed current on manufacturer updates and recalls, enabling prompt communication with affected customers for necessary actions.
SERVICE ADVISOR
EDDIE ACCARDI MAZDA
POMPANO BEACH FED HWY
03.2007 - 06.2010
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
COCONUT CREEK HIGH SCHOOL
Coconut Creek, FL05-1983
Skills
- Strong organization
- Appointment scheduling
- Follow-up skills
- Service awareness
- Customer service
- Attention to detail
- Computer skills
- Customer retention
- Tech-Savvy
- Service recommendations
Timeline
SERVICE ADVISOR/Assistant Service Manager
Volkswagen of Pompano Beach
01.2024 - Current
Service Advisor
Vista Volkswagen
10.2021 - 01.2024
Service Advisor Assistant
LOU BACHROT MAZDA COCONUT CREEK
09.2010 - 02.2020
SERVICE ADVISOR
EDDIE ACCARDI MAZDA
03.2007 - 06.2010
High School Diploma -
COCONUT CREEK HIGH SCHOOL