Kelly Gilkerson
Summary
Professional service professional with experience in client relations and vehicle maintenance coordination. Skilled in diagnostic assessments, customer communication, and workflow management. Focus on team collaboration and achieving results. Reliable, adaptable, and adept at navigating dynamic work environments.
Overview
19
19
years of professional experience
Work History
Service Advisor/Assistant Service Manager
Perfection Honda
Rio Rancho, NM
10.2020 - Current
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Performed quality checks on completed vehicles prior to delivery, ensuring high standards were met consistently.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Power Ford
Albuquerque, New Mexico
12.2018 - Current
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
- Recommended additional, useful services to customers, which helped to increase overall sales
- Contributed to business growth by confirming customer satisfaction with service and quality
- Used time management and provided resources to ascertain issues and provide swift, effective resolution
- Used management skills to effectively manager technicians time in order to serve customers
- Utilize multitasking skills to assist other service advisers
- Completed warranty paper work properly and efficiently
Store Manager
Autozone
Albuquerque, New Mexico
07.2005 - 11.2017
- Assessed, optimized and elevated operations to target current and expected demands
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Interviewed and completed hiring process for new employees
- Put together selling strategies and store meetings to boost moral and sales
- Held weekly meetings with commercial customers
- Efficiently completed product resets
- Completed consist employee training
Education
High School Diploma -
Cibola High School
Skills
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Reliable
- Administrative support
- Customer service
- Inventory management
- Accurate cash handling
- MS Office proficient
- Scheduling master
- Team leadership
- Automotive market knowledge
- Risk management
- Outstanding communication skills
- Team-oriented
- Employee training
- Strong organization
- Appointment scheduling
- Follow-up skills
- Service awareness
- Strong work ethic
- Multitasking and organization
- Attention to detail
- Handling customer complaints
- Complaint resolution
- Workflow management
Timeline
Service Advisor/Assistant Service Manager
Perfection Honda
10.2020 - Current
Service Advisor
Power Ford
12.2018 - Current
Store Manager
Autozone
07.2005 - 11.2017
High School Diploma -
Cibola High School